Understand default issue statuses
Because each issue type is tracking different types of information, each type may require unique workflows in order for them to be resolved. Customize the statuses for each issue type to match that issue type’s workflow.
Default statuses
There are four default issue statuses that cannot be deleted:
- New
- In Progress
- Closed
- On Hold
Six other statuses common to issue management come with Workfront:
- Reopened
- Awaiting Feedback
- Cannot Duplicate
- Resolved
- Verified Complete
- Won’t Resolve
The status of an issue can be viewed and changed in the Issue Details. You also can change the issue of a status in the issue page header, at the far right.
You can add the Status column to a view or custom report, making it easily visible and quick to change.
Let’s take a look at status basics for issues:
- Modifying an existing status
- System default statuses
- Creating a new status