Integrations: Error when submitting request from Outlook

When a user attempts to submit a request with attachments from an Outlook email, one or more attachments do not upload, and the user sees the following error:

“The following error occurred: File with handle xxxx does not exist.”

This occurs only when an assignment is made for the new request, either through the request queue or manually when creating the request.

First reported on August 10, 2022.

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