Adobe Search&Promote End-of-Service Announcement

Frequently asked questions about End-of-Service for Search&Promote

On what date will Search&Promote cease to operate?

End-of-Service for Adobe Search&Promote is scheduled for September 1, 2022. On that date, the Search&Promote administrative user interface will no longer be accessible, and requests to Search&Promote APIs will no longer deliver results. Before this date, the service will be fully available and functional. In anticipation of September 1, 2022, contractual entitlements to Search&Promote will not be allowed beyond August 31, 2022.

What will happen if a search or other API request is made to Search&Promote?

Search and other API requests made to Search&Promote will no longer return results. Requests can result in a “Host not Found” error, a 3xx HTTP redirect, or an HTTP error such as 404, 408, or other HTTP error code.

Does Adobe have alternative options for site search and commerce search?

Yes. For product and commerce search, Live Search from Magento Commerce is Adobe’s search application going forward. Live Search from Magento Commerce is targeted to launch in the first half of 2021.

Who can I contact to learn more?

Reach out to your Customer Success Manager (CSM) with any questions or contact the Adobe team at searchquestions@adobe.com.

Can I still renew my applicable Search&Promote license before its end-of-service?

Yes. Work with your Adobe representative to renew your license with a contract end date no later than August 31, 2022.

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