Adobe Experience Cloud Release Notes - April 2020

Last update: March 2020


New features and fixes in the Adobe Experience Cloud.


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Release date: April 2020

(Specific release dates my vary.)

Looking for the help home? See Adobe Experience Cloud Documentation.

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Adobe System Status provides detailed information, status updates, and email notifications about Adobe cloud products and services outage, disruption, and maintenance events. Check it out at

What’s new

  • Using your Adobe ID, you can subscribe to event notifications with more granularity, down to the product offering and add-on level. Furthermore in our latest release, the self-subscription process now recommends a selection of products and services based on your product entitlements. This should streamline the subscription process by reducing the number of decisions or clicks required to create your subscriptions, and most importantly, deliver more relevant notifications in your inbox. Get started at

New features and enhancements available today

Feature Description
Personalized subscriptions based on entitlements
  • Pre-selected subscription recommendations based on the user’s DX entitlements.
  • Recommended subscriptions are highlighted at the top of the product list for quick visualization.
  • Email notifications received are relevant to the user’s product entitlements.
Easier Management of Subscriptions
  • Manage Subscriptions has a new user experience to manage both product and event subscriptions.
  • New option to view and edit product and event subscriptions separately.
  • The Delete option allows you to unsubscribe from a product or event subscription.
  • The one-click Unsubscribe all option is available for the product subscriptions.
  • UX support is available for Web/Mobile/Tablet surfaces and localization in 19 languages.

Icon Experience Cloud interface

New features and fixes in the Experience Cloud interface:

  • Experience Cloud Feed page was deprecated. (EXC-8505)
  • Experience Cloud login page was updated to reflect new branding elements. (EXC-10747)

For product documentation, see Experience Cloud interface help.

Unified product domain

Adobe is updating the domain and interface header to unify and improve your experience across all Experience Cloud applications. These enhancements are designed to simplify your experience in small but important ways. These enhancements will not change your current workflows.

Updates include:

  • New application URLs:<application name>:
    • All products will eventually adopt this URL pattern. Look for new URLs to become effective throughout the month.
    • (Safari only) The domain change may cause cookie issues in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Experience Cloud to function on this new domain.
  • Easier switching between your organizations or to a different application.
  • Improved product help: Experience League is integrated into the product so that a help search also includes results from community forums and video content. This change simplifies access to more content and helps you get the most out of Experience Cloud. Additionally, select Help > Feedback to report issues or share your ideas with Adobe.

Icon Experience Platform

Release notes for the Experience Platform, including Experience Platform Launch, Journey Orchestration, Offers, People, Places, Mobile Services, and security bulletins.

Journey Orchestration

Using Adobe Experience Platform, orchestrate individual customer journeys at scale across experience channels by intelligently anticipating every individual’s needs in real time, wherever their journey takes them.

Mobile Services and Mobile SDKs

Android™ 4.18.2 (3 April, 2020):

  • In App Messaging: For security reasons, WebViews created by the SDK now set property setWhitelistingFileAccess equal to false.

iOS 4.19.2 (24 March, 2020):

  • General: Fixed some leaks in Target code.

Unity 4.19.0 (10 March, 2020):

  • Updated Unity Plugin to use versions 4.19.0 of iOS and 4.18.0 or Android™.
  • Exposed new acquisition method for Android™ to allow processing of a URL provided by Google Play Referrer APIs.

Additional Experience Platform release information

Icon Analytics


The Adobe Analytics April maintenance release has moved to May 21, 2020. For the latest Analytics release information, see March 2020 release notes.

Customer Journey Analytics

Feature Description
Customer Journey Analytics: Automated Dataset Backfill This new option lets you import all historical data for a connection in Customer Journey Analytics. Learn more

Important notices for Analytics administrators

Notice Date Added or Updated Description
Change to how Entries/Exits are calculated in Workspace April 7, 2020 In Analysis Workspace, as of March 2020, we have changed how the None value interacts with Entries/Exits. Because you can now turn Nones on and off in Analysis Workspace, we apply the None value after the entry or exit, whereas (for eVars) it used to be applied before. For example, assume the first hit of a visit has no value for eVars, but the second hit does. In Reports & Analytics it will show up as Unspecified for the Entry, but in Analysis Workspace it will show up as the value on the second hit.
EOL of Conversion Level setting March 3, 2020 The non-functioning Conversion Level setting in Admin Tools > Report Suites > General Account Settings will be removed from the interface on March 12, 2020.
EOL of Dashboard Archive March 27, 2020 The View Archive setting under Manage Dashboards in Reports & Analytics will no longer be available as of October 2020.
End of Support for TLS 1.1 October 3, 2019 By March 31, 2020, Adobe Analytics will remove support for TLS 1.1. This change is part of our ongoing efforts to maintain the highest security standards and promote the safety of customer data.
New Adobe Analytics domain Dec. 18, 2019 On January 16, 2020, Adobe Analytics began moving to a new domain -
Note: This change applies to all users accessing Analytics with their Adobe ID or Enterprise ID.
  • The domain change may cause cookie issues when loading Analytics in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Analytics to function on this new Adobe Experience Cloud domain. You can use other browsers without issue because this affects only Safari users.
  • The domain change may cause Activity Map to stop working for some customers in specific cases.
End of Life - Analytics Legacy APIs January 9, 2020 In November 2020, the following Analytics Legacy API services will reach their end-of-life and will be shutdown. Current integrations built using these services will stop working.
  • 1.3 Analytics APIs
  • 1.4 SOAP Analytics APIs
  • Legacy OAuth Authentication (OAuth and JWT)
We have provided a Legacy API EOL FAQ to help answer your questions and provide guidance on how to proceed. API integrations that employ these services can migrate to the 1.4 Analytics REST APIs or the 2.0 Analytics APIs. Legacy OAuth accounts can migrate to an Adobe Developer Analytics integration account, which can be used to access both the 1.4 Analytics APIs and 2.0 Analytics APIs.
San Jose FTP Broker Ending for London and Singapore July 2020 For customers in London and Singapore, we will no longer support brokering of data between London or Singapore and the San Jose data center
EOL of Ad Hoc Analysis Aug 6, 2018 Adobe announced the intention to end-of-life Ad Hoc Analysis. An end-of-life date will be shared once available. For more information, visit Discover Workspace.


See AppMeasurement for Javascript release notes. Version 2.20.0 was released on March 5, 2020.

New Analytics tutorials

Content Description
Improved Experience Cloud Audience Publishing Improvements have been made to Experience Cloud Audience Publishing. You can now publish audiences (segments) and make them available six times faster. This reduces the current latency time from 48 hours to approximately 8 hours, and possibly faster, depending on traffic and segment size.
Multiple Report Suites in Analysis Workspace Multiple report suites can be analyzed in a single Workspace project by selecting report suites at the panel level. This allows you to conduct side-by-side panel analysis across different sets of data.

See Adobe Analytics Help Home for product documentation.

Icon Audience Manager

New features and fixes in Adobe Audience Manager:

Feature Description
Top Customer Support Issues We’ve added a new section to our documentation portal, which includes answers to the most frequent questions received by our Customer Support team.
  • Fixed an issue causing inaccurate reporting of Addressable Audiences for segments containing mobile device IDs. Following this update, you may see an increase in your Addressable Audiences.
  • Fixed an issue causing the Duplicate Test and Duplicate Allocation Template buttons in Audience Lab not to work. (AAM-53388)
  • Fixed an issue causing the Match Rate and Segment Addressable Audiences to be displayed as 0 when a destination is configured to export UUIDs. The Match Rate and Segment Addressable Audiences are now displayed as 100%. (AAM-51615)
  • Fixed an issue causing trait names which contain special characters to be HTML-encoded twice. (AAM-54001)
  • Fixed an issue blocking some users from switching to other Adobe Experience Cloud applications from the Audience Manager user interface. (AAM-52917)
  • Fixed an issue blocking some users from creating a SHA256 data source for People-based destinations. (AAM-53525)
  • Multiple accessibility improvements across the interface. (AAM-48986, AAM-49009, AAM-48984, AAM-48939, AAM-48940, AAM-48964, AAM-49032, AAM-49360)

Icon Experience Manager

New features, fixes, and updates in Adobe Experience Manager (AEM). Adobe recommends customers with on-premise deployments to deploy the latest patches to ensure higher stability, security, and performance.


  • AEM Newsletter

    See the latest Adobe Experience Manager Newsletter.

  • AEM as a Cloud Service - Configuring Dynamic Media Cloud Service

    A new option is available when you configure Dynamic Media Cloud Service:

    Selective Publish - When you select this option it means that assets are auto published for secure preview only and can be explicitly published to AEM without publishing to DMS7 for delivery in the public domain.

    See Configuring Dynamic Media Cloud Service.

  • Dynamic Media - Smart Imaging

    The entire Smart Imaging Help topic was updated with new information, including image asset examples that depict the added Smart Imaging optimization.

    See Smart Imaging.

  • Configuring Dynamic Media - Scene7 mode

    A new Sync all content option is now available on the Dynamic Media Configuration page found in Tools > Cloud Services.

    See Creating a Dynamic Media Configuration.

  • AEM Assets Brand Portal supports AEM Assets as a Cloud Service

    You can now publish assets from AEM Assets as a Cloud Service to AEM Assets Brand Portal.

    See Configure AEM Assets with Brand Portal and Publish assets to Brand Portal.

  • Adobe Asset Link 2.0 released

    Adobe Asset Link 2.0 supports working with multiple AEM environments and supports AEM as a Cloud Service. AEM supports marketers’ needs to configure auto-run of asset processing workflow when assets are uploaded to a folder using Adobe Asset Link.

    See Adobe Asset Link.

New Experience Manager tutorials

Content Description
Set Up Local Dispatcher Tools Learn about facilitating configuring, validating, and simulating Dispatcher locally.
Set up Development Tools for AEM Projects Adobe Experience Manager (AEM) development requires a minimal set of development tooling to be installed and set up on the developer machine. These tools support the development and building of AEM Projects.
Set up Local AEM Runtime Adobe Experience Manager (AEM) can be run locally using the AEM as a Cloud Service SDK’s QuickStart Jar. This allows developers to deploy to and test custom code, configuration, and content prior to committing it to source control, and deploy it to a AEM as a Cloud Service environment.
Navigation Explore the basics for navigation AEM Assets.
Versions Explore how AEM creates and maintains asset versions.
AEM - Magento Integration using the Commerce Integration Framework This video walks you through the setup of the integration between AEM and Magento.
Introduction to the AEM Architecture Stack The CIF Project archetype creates a minimal Adobe Experience Manager (AEM) CIF project as a starting point for customer projects using CIF Core Components.
Introduction to OSGi An introduction to OSGi, a dynamic modular architecture for Java™ applications that is the basis for Adobe Experience Manager.
Introduction to the Java™ Content Repository (JCR) An introduction to the Java™ Content Repository (JCR) used by Adobe Experience Manager.
Introduction to Sling An introduction to Sling, an open-source RESTful web framework that is part of Adobe Experience Manager’s underlying technology stack.
Introduction to Author and Publish Tier An introduction to the Author and Publish tiers as part of the architecture in Adobe Experience Manager.
Introduction to Dispatcher An introduction to the capabilities and features of the dispatcher as part of the AEM architecture.
Introduction to Component Development An overview of developing components with Adobe Experience Manager Sites. Includes an introduction to Dialogs, Sling Models, HTL Scripts, and Client-Side Libraries.
AEM Project Archetype The AEM Project contains all of the code and configurations for an implementation. The AEM Project Archetype creates a minimal, best-practices-based Adobe Experience Manager project as a starting point for your own AEM projects.
Understanding Core Components AEM Core Components are a standard set components to be used with Adobe Experience Manager.

Additional help resources

Icon Campaign

Adobe Campaign provides an intuitive, automated way to deliver one-to-one messages across online and offline marketing channels. You can now anticipate what your clients want using experiences determined by their habits and preferences.

Campaign Standard

New Campaign Standard tutorials

Content Description
Profile Substitution - Testing email messages using targeted profiles Test your email messages using the Profile Substitution feature.

Additional Campaign help resources

Icon Magento

For Magento release notes, see:

Icon Marketo

Marketo Engage is a complete applications for lead management and B2B marketers looking to transform customer experiences by engaging across every stage of complex buying journeys.

Core Marketo Engage updates

See Marketo release notes for more information.

Upcoming features

The following features are releasing throughout the quarter:

Feature Description
  • New account-based segmentation
  • Save dashboard-specific filters
  • Export Bizible dashboards as PDFs
Sales Connect Compose Window and Command Center updates/enhancements


Marketo Engage Success Center: Launching in February 2020. The Success Center is an in-product help center that enables you to search Product Docs and the Community, launch how-to guides, access adoption content, and more. Note: This feature will be launched as a beta in ANZ and will roll out to North America later in the quarter.


  • Asset API “_method” Parameter: After September 2020, Asset API Endpoints will no longer accept _method to pass Query Parameters in a POST body to bypass URI length limitations.
  • Internet Explorer Support Deprecation: Beginning with the July release on July 31, 2020, the Marketo Engage user interface will no longer be supported on Internet Explorer.

For cumulative and historical release notes, see Marketo release notes.

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