Adobe Experience Cloud Release Notes - February 2020

Last update: February 2020

New features and fixes in the Adobe Experience Cloud.


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Release date: February 20, 2020

Latest update: February 26, 2020

Looking for the help home? See Adobe Experience Cloud Documentation.

Adobe System Status

Adobe System Status provides detailed information, status updates, and email notifications about Adobe cloud products and services outage, disruption, and maintenance events. Check it out at

What’s new

  • Using your Adobe ID, you can subscribe to event notifications based on your product, region, event, and language preferences. Users who configure their subscription preferences are notified of relevant product incident and maintenance events as soon as they are opened, updated, or closed. Get started at

New features and enhancements available today

Feature Description
Faster awareness of product events
  • Get informed 30 days in advance of upcoming service maintenance. This feature provides more lead time to assess the potential impact on your business operations, enabling you to implement a mitigation plan if necessary.
  • Advanced notifications are available on Web/mobile/tablet surfaces and via email notifications.
Personalize your experience based on preferred language
  • Choose a preferred language for email notifications. The Self-subscription feature is now available in nineteen languages.
Improved subscription and notification user experience
  • Specify the region and event preferences in just one selection for all products to which you want to subscribe.
  • Get notified when Potential issues are promoted to Minor or Major ones.
  • The browser page automatically refreshes when any product or event status is updated.

Experience Cloud interface and core services

Release update: February 26, 2016

New features and fixes in the Experience Cloud interface, including administration and core services (customer attributes, audiences, triggers, cookies, and so on).

Feature Description
Admin Tool - view user details Administrators can view a sortable and filterable list of all Experience Cloud users and their details in the new Admin Tool. User details include a user’s product access, roles, and last accessed information. See Experience Cloud Admin Tool help for details.


  • Customer Attributes: Customer Attributes UI now displays additional statuses of profiles synced in Target. (MCUI-10231)
  • Triggers Core Service: Due to lack of use, the propensity score “Likelihood to Return in 30 days” when creating an Abandonment type trigger has been removed. (MCUI-10056)

Unified product domain

Adobe is updating the domain and interface header to unify and improve your experience across all Experience Cloud applications. These enhancements are designed to simplify your experience in small but important ways. These enhancements will not change your current workflows.

Updates include:

  • New solution URLs:<application name>:
    • All products will eventually adopt this URL pattern. Look for new URLs to become effective throughout the month.
    • (Safari only) The domain change may cause cookie issues in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Experience Cloud to function on this new domain.
  • Easier switching between your organizations or to a different application.
  • Improved product help: Experience League is integrated into the product so that a help search also includes results from community forums and video content. This change simplifies access to more content and helps you get the most out of Experience Cloud. Additionally, select Help > Feedback to report issues or share your ideas with Adobe.
  • Improved notifications: The Notifications drop-down menu now has two tabs, one for your own product notifications and one for global product announcements.

Note: The Feed page is being deprecated in January, 2020. Look for an in-product deprecation notice.

For product documentation, see Experience Cloud.

Experience Platform

Release notes for the Experience Platform, Experience Platform Launch, Identity Service, and security bulletins.

Experience Platform Launch

See Experience Platform Launch for release notes and product documentation.

Journey Orchestration

Using Adobe Experience Platform, orchestrate individual customer journeys at scale across experience channels by intelligently anticipating every individual’s needs in real time, wherever their journey takes them.

Additional resources

Documentation - Release Notes - How-to videos

Mobile Services and Mobile SDKs

February 4, 2020: Version 4.19.0

The following update was made in this release:

Lifecycle: Added a new API, pauseCollectingLifecycleData, to mitigate the abnormal session length data that was reported from some old iOS devices.


New features and fixes in Adobe Analytics:

For product documentation, see Adobe Analytics Help Home.

New features, enhancements, and fixes in Adobe Analytics

  • CDA stitching latency for organizations using the Private Graph is reduced to one day: Private Graph functionality has been enhanced to reduce graph generation latency from a weekly batch process to a daily refreshed graph, allowing CDA customers to access more up to date identity graphs and linkages.
  • Labs (Technology Previews): This new Analytics feature lets you test new feature prototypes in production and provide valuable feedback to Adobe. Learn more…
  • New hotkeys in Workspace:
    • Collapse/Expand All panels: alt + m
    • Collapse/Expand Active panel: alt + ctrl + m
    • Search left rail: ctrl + /
    • Move to next panel: alt + Right Key
    • Move to previous panel: alt + Left Key
    Learn more…
  • Other Workspace enhancements:
    • When a panel or visualization is dropped into Workspace, the left rail auto-switches to components for a more seamless workflow.
    • Template components can now be actioned upon (e.g. tagged, marked as favorite, approved).
    • Filtered metric and segment lists offer the + button to add a new component if you don’t find what you need.
  • The Workspace debugger has been added to the Help menu, giving you a more seamless way to enable it for debugging Workspace requests. Learn more…
  • Chromium-based Microsoft® Edge browser: This release includes changes to recognize the Chromium-based Microsoft® Edge browser (version 79 and above) for reporting purposes.


  • Fixed an issue with Segment UI saying that Marketing Channel dimensions were compatible with Data Warehouse, when in reality they are not. In the future, the Segment Builder will no longer show these dimensions as being Data Warehouse compatible. (AN-202297)
  • Fixed an issue with the name of a published segment that was updated in Analytics not getting updated in Audience Manager within 24 hours. (AN-199974)

Important notices for Analytics administrators

Notice Date Added or Updated Description
New Adobe Analytics domain Dec. 18, 2019 On January 16, 2020, Adobe Analytics began moving to a new domain -
Note: This change applies to all users accessing Analytics with their Adobe ID or Enterprise ID.
  • The domain change may cause cookie issues when loading Analytics in Safari. Deselecting Prevent cross-site tracking in the Safari Privacy Preferences enables cookies across domains (and all cross-site experiences), and allows Analytics to function on this new Adobe Experience Cloud domain. You can use other browsers without issue because this affects only Safari users.
  • The domain change may cause Activity Map to stop working for some customers in specific cases.
End of Life - Analytics Legacy APIs January 9, 2020 In November 2020, the following Analytics Legacy API services will reach their end-of-life and will be shutdown. Current integrations built using these services will stop working.
  • 1.3 Analytics APIs
  • 1.4 SOAP Analytics APIs
  • Legacy OAuth Authentication (OAuth and JWT)
We have provided a Legacy API EOL FAQ to help answer your questions and provide guidance on how to proceed. API integrations that employ these services can migrate to the 1.4 Analytics REST APIs or the 2.0 Analytics APIs. Legacy OAuth accounts can migrate to an Adobe Developer Analytics integration account, which can be used to access both the 1.4 Analytics APIs and 2.0 Analytics APIs.
EOL of View Archive option Oct. 30, 2019 Announcing the January 2020, end-of-life date for the View Archive option in the Dashboard Manager (Components > Dashboards).
EOL of Enforce IP Login Restrictions option Oct. 30, 2019 Announcing the January 2020, end-of-life date for the IP Allowed List (Enforce IP Login Restrictions) functionality under the Admin > Company Settings > Security menu.
End of Support for TLS 1.1 October 3, 2019 By March 31, 2020, Adobe Analytics will remove support for TLS 1.1. This change is part of our ongoing efforts to maintain the highest security standards and promote the safety of customer data.
San Jose FTP Broker Ending for London and Singapore July 2020 For customers in London and Singapore, we will no longer be supporting brokering of data between London or Singapore and the San Jose data center
Upcoming change regarding createDate field for Analytics users August 30, 2019 In October or November 2019, the createDate field for Analytics users was updated from US Pacific Time to a correctly formatted date and time value with time zone information.(AN-183468)


See AppMeasurement for JavaScript release notes. Version 2.19.0 was released on February 21, 2020.

Audience Manager

Fixes and features added to Audience Manager.

New features, enhancements, and fixes in Audience Manager

Feature Description
Activity Usage Reporting The Activity Usage Report helps you view and track the activity usage of your Audience Manager instance, giving you a clear idea of how your activity usage compares to your contractual commitment.

Fixes and Improvements

  • Fixed a bug causing the destination creation flow to break the UI for Integrated Accounts selection (AAM-52414).
  • Fixed a bug causing the UI to break when navigating through the Algorithmic Models creation flow (AAM-37942).
  • Fixed a bug causing the Data Export selection not to be saved when saving Data Export Controls for new or existing destinations, for customers using the Adobe Experience Platform integration (AAM-52814).
  • Fixed a bug causing third-party trait recommendations to work incorrectly for traits which contain pipe characters (|) in the name (AAM-51635).
  • Multiple accessibility improvements throughout the UI.

Experience Manager

New features, fixes, and updates in Adobe Experience Manager (Experience Manager). Adobe recommends customers with on-premise deployments to deploy the latest patches to ensure higher stability, security, and performance.

Product releases

  • Cloud Manager 2020.2.0

    Cloud Manager 2020.2.0 simplifies the self-service management of sandboxes for Adobe Experience Manager as a Cloud Service.

    See Release notes.


Additional resources


Adobe Campaign provides an intuitive, automated way to deliver one-to-one messages across online and offline marketing channels. You can now anticipate what your clients want using experiences determined by their habits and preferences.

Campaign Classic

Campaign Standard

Additional resources

Advertising Cloud

Updated February 10, 2020, for February 8 release

View Feature
Portfolios You can now add Yahoo! Japan Display Network (YDN) campaigns to portfolios to optimize the campaign budgets and ad group-level bids. The same bid is applied to all ads in an ad group. Data for YDN campaigns is included in the simulations for the portfolio.
Search > Bulksheets You can now create, edit, and delete Google responsive search ads (RSAs) using bulksheets. Previously, support was available only through the standard campaign management interface at Search > Campaigns
Search > Campaigns, Reports The Google Ads prominence metrics Impr. (Abs. Top) % and Impr. (Top) % are now available in all basic reports and entity-level campaign management views except for those for shopping product groups, in the Campaign Daily Impression Share and Keyword Daily Impression Share reports, and in the labels and constraints views.


For Magento release notes, see:


Marketo Engage is a complete solution for lead management and B2B marketers looking to transform customer experiences by engaging across every stage of complex buying journeys.

Core Marketo Engage updates

Release date: February 21, 2020

  • Microsoft® Dynamics Change Owner in Microsoft® Flow Action: Change a lead or contact owner directly from Marketo Engage.
  • Enhancements to API calls:
    • User management APIs
    • Custom object schema APIs
    • Landing page redirect rules APIs
  • Form Descriptor Caching: Improvements to Landing Pages & Forms.

See Marketo release notes for February 2020 for more information.

Upcoming features

The following features are releasing throughout the quarter:

Feature Description
  • New account-based segmentation
  • Save dashboard-specific filters
  • Export Bizible dashboards as PDFs
Sales Connect Compose Window and Command Center updates/enhancements


Marketo Engage Success Center: Launching in February 2020. The Success Center is an in-product help center that enables you to search Product Docs and the Community, launch how-to guides, access adoption content, and more. Note: This feature will be launched as a beta in ANZ and will roll out to North America later in the quarter.


  • Asset API “_method” Parameter: After September 2020, Asset API Endpoints will no longer accept “_method” to pass Query Parameters in a POST body to bypass URI length limitations.
  • Internet Explorer Support Deprecation: Beginning with the July release on July 31, 2020, the Marketo Engage user interface will no longer be supported on Internet Explorer.

For cumulative and historical release notes, see Marketo release notes.

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