Experience Cloud Release Notes - September 2019

New features and fixes in the Adobe Experience Cloud.


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Release date: September 12, 2019

Experience Cloud interface

Release notes for Experience Cloud interface and product administration.

  • Fixed a security vulnerability to include recommended HTTP headers. (MCUI-9942)
  • Fixed an issue in switching between Analytics login companies. (MCUI-10049)

For product documentation, see Experience Cloud.

Experience Platform

Release notes for the Experience Platform, Experience Platform Launch, Identity Service, and security bulletins.

Experience Platform Launch

See Experience Platform Launch for release notes and product documentation.

Mobile Services and Mobile SDK

iOS: Version 4.18.8

Release date: September 20, 2019

  • In App Messaging:
    • On devices running iOS 10 or newer, the UserNotifications framework is now used to schedule local notifications for apps that are linked to the UserNotifications.framework .
    • Fullscreen messages now use WKWebViews from WebKit.framework, which must be linked in your Xcode project.
    • Fixed a bug where the Push click-through payload could not be used as traits for In-App Messaging.
    • Fixed a crash issue.
  • General - Fixed a bug where SDK data was synchronized to the paired watchOS app on every Analytics call.

Android: Version 4.17.10

Release date: September 20, 2019

  • General: Fixed locale string generation for some regions on Android API level 21 or newer.


Release date: September 26, 2019

  • Plug-in updated to 4.18.7 for iOS and 4.17.9 for Android


New features and fixes in Adobe Analytics:

For product documentation, see Adobe Analytics Help Home.

New features, enhancements, and fixes in Adobe Analytics

Feature Description
Journey IQ: Cross-Device Analytics In September 2019, Adobe Analytics is introducing a powerful new feature called Journey IQ: Cross-Device Analytics. (Please note that this feature is available only to Analytics Ultimate customers.) Cross-Device Analytics (CDA) transforms Adobe Analytics from a device centric to a person-centric analysis tool. Using CDA you can answer questions such as:
  • How many people are interacting with my brand? How many and what types of devices do they use? How do they overlap?
  • How often do people begin a task on a mobile device and then later move to a desktop PC to complete the task? Do campaign click-throughs that land on one device lead to conversion somewhere else?
  • How does my understanding of campaign effectiveness change if I take into account cross-device journeys? How does my funnel analysis change?
  • What are the most common paths users take from one device to another? Where do they drop out? Where do they succeed?
  • How does the behavior of users with multiple devices differ from the users with a single device?

To learn more, visit adobe.ly/aacda.
Updated Classifications architecture Starting in September, an update to the Classifications architecture will be migrated to customers over a period of several months. The September release includes migration for a small number of early adopters.
The update significantly reduces the time it takes for uploads (including rule logic) to be imported/ingested and made available for reporting.


  • Fixed an issue with the People and Offers core services not being accessible from the main Experience Cloud menu. (AN-184294)
  • Fixed an issue with the left rail in Analysis Workspace oscillating between having a scrollbar and having no scrollbar, which caused a fluttering effect. (AN-183904)
  • Fixed issues with error reporting. You will start to see more specific error messages instead of just the red error indicator. More specifically, it should help you understand when the issue is caused by heavy load, by an error , or by creating a report request that is too complex. (AN-184135) More…
  • Fixed an issue that prevented the successful download of fallout reports in .pdf/.xls/.rtf formats. (AN-183165)
  • Fixed issues with logging in through the Experience Cloud and switching to different Experience Cloud solutions or switching to another login company. (AN-183376)
  • Fixed an issue with assets transfer of scheduled projects not working properly. Groups are managed in the Admin Console now so we do not copy them between users when transferring assets anymore. (AN-183751)
  • Fixed an issue with deleting scheduled reports whose owners have been deleted. From now on, a notification will go to the Admin (who performed the delete operation) when the schedule owner no longer exists. (AN-181000)

Important notices for Analytics administrators

Notice Date Added or Updated Description
Update to Analysis Workspace Freeform Table totals September 12, 2019 In October 2019, freeform table total rows will begin accounting for report filters applied. To date, totals have accounted only for segmentation. With this change, dependent visualizations will update (e.g. linked Summary Number visualizations), as well as exported CSV and PDF data.
Upcoming change regarding createDate field for Analytics users August 30, 2019 In October or November 2019, the createDate field for Analytics users will be updated from US Pacific Time to a correctly formatted date/time value with time zone information. (AN-183468)
Support for Historical Timezone Offsets August 8, 2019 Analytics will now automatically handle timezone offsets for timestamped hits. Following this change on August 8, systems that load in data for historical processing will no longer need to adjust for timezone offsets before sending in the data.
Classification rule builder limits Added June 5, 2019 These limits are not new, but have been added to the documentation here.
New segment operator limits Added May 31, 2019 Starting July 18, 2019, the segment operators contains any of, does not contain any of, contains all of and does not contain all of will be limited to 100 words per input field. The limit will be applied to all new and modified segments after this date. Existing segments that exceed the limit will continue to be supported, but cannot be modified or saved until the input field is reduced. These limits are being applied as part of a continued effort to improve query performance.
Support changes for Date-Enabled and Numeric 2 Classifications Updated May 28, 2019 The ability to import Numeric 2 and Date-Enabled classifications has been removed from the codebase. This change took effect with the July 2019 Maintenance Release. If you have Numeric or Date-Enabled columns in your import file, those cells will be silently ignored, and any other data within that file will be imported as normal.
Existing classifications can still be exported through the standard classification workflow, and will continue to be available in reporting.
Change to Report Total calculations Updated July 9, 2019 On June 18, 2019, Adobe Analytics made Report Total calculations consistent across all dimensions and metrics. This resulted in a change to the totals for some reports (typically, Prop or Customer Attributes reports). Prior to this change, some Report Totals inconsistently included or excluded the Unspecified line item in the total, regardless of whether Unspecified appeared in the report.
As of June 18, 2019, Unspecified will always appear in the report total, even if it does not appear as a line item in the report. Additionally, segments using exists or does not exist logic may see different results for some dimensions after this change, specifically dimensions where Unspecified has a special name such as the “Typed/Bookmarked” line item for Referrer Type dimension or the “Other” line item for the Device Type dimension. This change will affect Analysis Workspace, Reports & Analytics, Ad Hoc Analysis, Report Builder, and the Reporting API.
Note: This Report Total calculation is now called Grand Total. See “Analysis Workspace: Update to Freeform table totals” in the October 2019 release notes.
Update to CSV downloads from Analysis Workspace April 10, 2019 Starting on April 11, 2019, several changes were made to CSV downloads (and Copy to Clipboard) from Analysis Workspace to remove formatting from exported data.
  • The thousands separator is no longer included. The decimal separator will continue to be included, and will adhere to the format defined under Components > Report Settings > Thousands Separator. Note: Numeric values that use a comma as the decimal separator will continue to be quoted in the exported CSV.
  • No currency symbols will be shown.
  • No percent symbols will be shown. Percentages will be in decimal form. E.g., 75% will be represented as 0.75.
  • Time will be shown in seconds.
  • Cohort tables will show raw values only; percentages will be removed.
  • If a number is invalid, an empty cell will be displayed.
Upcoming change to the Analysis Workspace Debugger command April 4, 2019 The Console command to turn on the Analysis Workspace Debugger is changing to adobeTools.debug.includeOberonXml on June 13, 2019. adobe.tools.debug.includeOberonXml will cease to function after that date.
Mobile browser version numbers February 7, 2019 Starting January 8, 2019, we changed the truncation level for mobile browser version numbers from 2 to 1. From that date forward, versions only display the first two levels (e.g. Firefox 64.0.2 is now reported as Firefox 64.0).
End of life for Ad Hoc Analysis January 29, 2019 On August 6, 2018, Adobe announced the intention to end-of-life Ad Hoc Analysis. An end-of-life date will be shared once available.
For more information, including which versions of Java will be compatible during this period, visit Discover Workspace.
Short Analytics report links January 14, 2019 Any short Analytics report links that have not been visited within one year will be cleaned up and deleted starting on Thursday, January 17, 2019, on a rolling schedule.
End of Support for TLS 1.0 Updated January 10, 2019 As of February 11, 2019 Adobe Analytics reporting no longer supports TLS (Transport Layer Security) 1.0 encryption. This change is part of our ongoing efforts to maintain the highest security standards and promote the safety of customer data. If you are unable to connect to Adobe Analytics reporting after February 11, 2019, you should upgrade your browser to the latest version.
As of February 20, 2019 Adobe Analytics data collection no longer supports TLS 1.0. With this change, Adobe no longer collects Analytics data from end users with older devices or web browsers that do not support TLS 1.1 or later. We do not expect this to have a significant impact on customer data or reporting. (If your website already does not support TLS 1.0, you will not be affected.)
Beginning April 11, 2019, the Adobe Analytics Reporting API no longer supports TLS 1.0 encryption. Customers who access the API should verify that they will not be impacted.
  • API clients using Java 7 with default settings will need modifications to support TLS 1.2. (Refer to Changing default TLS protocol version for client end points: TLS 1.0 to TLS 1.2.)
  • API clients using Java 8 should not be impacted, because the default setting is TLS 1.2.
  • API clients using other frameworks will need to contact their vendors for details on TLS 1.2 support.
Data Feed: post_product_list column - size change January 9, 2019 On February 7, 2019, Adobe expanded the size of the post_product_list column from 64 KB to 16 MB. This change ensures that merchandising eVar values added to post_product_list during processing do not cause truncation of product and revenue values. If you have processes that ingest post_product_list values, please ensure those processes can handle values up to 16 MB in length, or will truncate the value at 16 KB to avoid data ingestion failures.
Management changes affecting inactive Analytics Live Stream endpoints December 20, 2018 Starting on February 1, 2019, Live Stream endpoints with no active consumer connections for 90 days may be disabled. You can reach out to Customer Care to inquire about your Live Stream endpoints and, if necessary, have them re-enabled. In addition, please ensure your consumer processes maintain a persistent connection, as intended by the design of the service, and that they are implemented to reconnect when the connection is disconnected or interrupted.
Update Adobe Report Builder due to end of support for TLS 1.0 Sept. 7, 2018 Due to the end of support for TLS 1.0, we recommended that Report Builder users download version v5.6.21 prior to February 2019. After that date, prior versions of Report Builder will no longer function.


See AppMeasurement for Javascript release notes.

Audience Manager

New features, enhancements, and fixes in Audience Manager.

New features and enhancements

Feature Description
People-Based Destinations People-Based Destinations is a paid Audience Manager add-on that helps you activate first-party audience segments across people-based environments, like Facebook, using hashed identifiers, such as email addresses.
Configuring Twitter Tailored Audiences as a Self-Service Device-Based Destination We’re migrating Twitter destinations to a self-service configuration model. This article explains what you need to do for existing Twitter integrations to continue working after the migration.
Audience Marketplace Billing Examples We added a new example, Case 3, where we detail how billing works for segments with activation and modeling use cases.

Fixes and Improvements

  • We fixed a bug where users were unable to edit Adobe Analytics destinations to map segments manually. (AAM-49323)
  • We fixed a bug where duplicate Audience Marketplace feeds were originating from a single data source ID. There must be a 1:1 mapping between data sources and Marketplace feeds. (AAM-48504)
  • We made an enhancement to the trait and segment creation workflow. Now, you can filter the data source to store the trait or segment, to exclude any non-Audience Manager data sources (for example, report suite data sources from Adobe Analytics). (AAM-35899)
  • We fixed an issue in the Data Sources API where setting the query parameter ExcludeReportSuites=true did not exclude report suite data sources from Adobe Analytics. (AAM-48545)
  • We made several improvements related to the accessibility of the Audience Manager User Interface. (AAM-49024) and (AAM-49031)

Experience Manager

New features, fixes, and updates in Adobe Experience Manager (AEM). Adobe recommends customers with on-premise deployments to deploy the latest patches to ensure higher stability, security, and performance.

Product release

Cloud Manager 2019.8.0

Cloud Manager release 2019.8.0 fixes a variety of minor bugs, improves build performance, and adds support for selective built content packages.

Software Distribution

Software Distribution is the new user interface designed to simplify the search and download of AEM Packages. It is currently in beta status and only accessible to Adobe Managed Services customers.

  • Package Share will remain accessible until all customers have access to Software Distribution.
  • All packages are available from both Package Share and Software Distribution.

Product maintenance

AEM maintenance release roadmap

See the AEM maintenance release roadmap as published here.


Asset Link 1.1 prerelease

AEM Desktop App 2.0

AEM Desktop App 2.0 for MAC was released 30 August 2019. AEM Desktop App 2.0 for Windows will release in early September.

Access documentation and downloads here.

Assets Smart Tags

Learn how to update a certificate after it has expired here.

AEM 6.5 Screens User Guide

New documentation on Network Deployment Guidelines is now available. See the User Guide.

Automated Forms Conversion Service

Documentation for AEM Forms automated forms conversion service is now available. See Introduction to Automated Forms Conversion service.


AEM Skill Builder Webinars

  • Adobe Experience Manager Sites

    Webinar Date
    Authoring Web Experiences 27 August 2019
    Search and Navigate Content 03 September 2019
    Manage Every-Evolving Content Easily 10 September 2019
    Fluid Experiences 17 September 2019
    Create and Manage Multi-Lingual, Multi-National to Design a Global Website Structure 24 September 2019
  • Adobe Experience Manager Assets

    Webinar Date
    Folder Structure and Search 29 August 2019
    Metadata 05 September 2019
    Brand Portal 12 September 2019
    Dynamic Media 19 September 2019
    Asset Link 26 September 2019
  • Adobe Experience Manager Forms

    Webinar Date
    Forms 101_ 04 September 2019
    Connect Forms to Databases, Build Workflows, and Integrate Forms with E-Signatures 11 September 2019
    Create Mobile-Responsive Web and Print-Ready Interactive Communications 25 September 2019
  • Adobe Experience Manager Cloud Manager

    Webinar Date
    Testing Best Practices – Build execution, monitoring, audit, and insights with Cloud Manager 18 September 2019
    Dispatcher Configurations with Cloud Manager 16 October 2019
    Creating Workflows with Cloud Manager and Third-Party Tools 13 November 2019

Additional resources

Product end-of-life

Digital Publishing Suite Classic (DPSC) will end-of-life on August 31, 2019. For more information, see the Digital Publishing Suite Classic End-of-Life FAQ.

Additional resources


Adobe Campaign provides an intuitive, automated way to deliver one-to-one messages across online and offline marketing channels. You can now anticipate what your clients want using experiences determined by their habits and preferences.

Adobe Campaign Classic

Adobe Campaign Control Panel

We’ve added new capabilities for Admin users to allow IP addresses to connect to Campaign Classic instances.
Additionally, Admin users can now view the list of instances and eligibility for build upgrades. For more information, refer to the dedicated documentation.

We’ve added new capabilities for Admin users to receive notifications before SSL certificates for their domains expire. For more information, refer to the detailed documentation.

Additionally, Admin users can now delete SSH keys that were added to access SFTP servers.

Please note that Control Panel is available for both Adobe Campaign Classic and Adobe Campaign Standard customers hosted on AWS. No upgrades are required to access Control Panel.

Additional resources

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