- DRM Overview
- Certificate Enrollment Guide
- Adobe Primetime DRM SDK 5.3.1
- DRM Quick-Start Guide
- Adobe Primetime Cloud DRM Quick-Start Guide
- What is included with Primetime Cloud DRM
- What is NOT supported by Primetime Cloud DRM
- Prerequisites
- Packaging options
- Test the packaged content
- Triaging errors
- Custom authentication/entitlement
- Adobe Primetime authentication (Optional)
- Creating custom DRM policies (Optional)
- Update existing DRM content to use Cloud DRM (Optional)
- Streaming to Xbox360 (Optional)
- Using the Adobe Primetime DRM Key Server
- Adobe Primetime DRM Secure Deployment Guidelines
- Multi-DRM Workflows
- Multi-DRM Workflows
- Primetime DRM Cloud Quick-start
- Workflows: Package, License, and Play
- Multi-DRM Workflow for FairPlay
- Multi-DRM Workflow for Widevine and PlayReady
- Package your content with Bento4
- Package your content with Adobe Offline Packager
- Using Output Protection Policies
- Client Key Request workflow overview
- Expressplay tokens
- Key request workflow on Android PSDK
- Key request workflow on HTML5 TVSDK
- Device Binding
- Generic Workflows
- Feature Topics
- ExpressPlay license token request / response reference
- Migrating from Access to Multi-DRM
- Glossary
- Adobe Primetime DRM On Premises Individualization Server Guide
- Primetime DRM Server for Protected Streaming 5.3.1
- About Adobe Primetime DRM Server for Protected Streaming
- About usage rules
- Requirements
- Understanding Deployment
- Deploying the Adobe Primetime DRM Server for Protected Streaming
- Java system properties
- About Adobe Primetime DRM credentials
- HSM configuration
- Setting up the License server configuration files
- Crossdomain DRM policy file
- Custom authorization extensions
- Performance tuning
- Upgrading the Adobe Primetime DRM Server for Protected Streaming
- Running the DRM Server for Protected Streaming
- Packaging content
- DRM Server for Protected Streaming utilities
- Using the Adobe Primetime DRM SDK for Protecting Content - 5.3.1
- What is new in Adobe Primetime DRM
- Usage rules and Authentication
- Runtime and application restrictions
- Allow list for Primetime DRM applications allowed to play protected content…
- Allow list for Adobe® Flash® Player SWFs
- Block list of DRM Clients restricted from accessing protected content
- Block list of application runtimes
- Minimum security level for DRM and runtimes
- Device capabilities required to play protected content
- Jailbreak enforcement (requires Adobe Primetime DRM)
- Other DRM policy options
- Device Group Domain Registration
- Output protection controls
- Packaging Options
- Setting up the SDK
- Work with DRM policies
- Package media files
- Pre-generating and embedding licenses
- Implement a License Server
- Overview
- License Server deployment options
- Process Adobe Primetime DRM requests
- Handle Get Server Version requests
- Handle Domain Registration requests
- Handle Domain De-Registration requests
- Handle License Return requests
- Handle authentication requests
- Handle license requests
- License chaining
- Handle synchronization requests
- Handle FMRMS compatibility
- Handling certificate updates when Adobe-issued certificates expire
- Performance tuning
- Revoke client credentials
- Create video players
- Resolution-Based Output Protection 5.3.1
- Adobe Primetime DRM Reference Implementations 5.3.1
- About the reference implementations
- Typical workflow
- Command-line tools
- Configure and run the command-line tools
- DRM Media Packager
- DRM Policy Update List Manager
- DRM Revocation List Manager
- DRM License Generator
- DRM License Embedder
- AIR Publisher ID utility
- License server
- Configuration
- Deploy the license server
- Troubleshooting
- Check whether the license server started properly
- Determining if Reference Implementation License Server runs properly
- Implementing the usage models
- Domain registration
- Migrate from FMRMS 1.0 or 1.5 to Adobe Primetime DRM 2.0 or later
- Upgrade existing deployments
- Adobe Primetime TVSDK-DRM Workflow
- TVSDK-DRM client-side workflow overview
- Primetime DRM content protection options
- Primetime DRM on the client
- Primetime DRM license server
- License acquisition process overview
- License acquisition process details
- Pre-loading licenses for offline playback
- Using the DRMStatusEvent class
- Using the DRMAuthenticateEvent class
- Using the DRMErrorEvent class
- Using the DRMManager class
- Using the DRMContentData class
- Out-of-band licenses
- Device domain support
- License preview
- Delivering content
- DRM Client Error Message Reference
- Using Adobe Access DRM With an External Key Management System
- Use the Adobe Access Server for Protected Streaming
- About Adobe Access Server for Protected Streaming
- Usage rules
- Requirements
- Deploying the Adobe Access Server for Protected Streaming
- License server configuration files
- Crossdomain policy file
- Custom authorization extensions
- Performance tuning
- Upgrading the Adobe Access Server for Protected Streaming
- Updating configuration files
- Packaging content
- Adobe Access Server for Protected Streaming utilities
- Adobe Access Secure Deployment Guidelines
- Introduction to Network Topology
- Vendor-specific security information
- Physical security and access
- Packaging and protecting content
- Protect and issue licenses
- Consuming locally generated CRLs
- Consuming CRLs published by Adobe
- Generating CRLs to supplement those published by Adobe
- Rollback detection
- Machine count when issuing licenses
- Replay protection
- Maintain an allow list of trusted content packagers
- Timeout for authentication tokens
- Overriding policy options
- Pre-generating licenses
- Managing Domains
- An Overview of Adobe Access SDK
- Using the Adobe Access SDK for Protecting Content
- Introduction
- User authentication
- Time-based rules
- Runtime and application restrictions
- Allow list for Adobe® Primetime applications allowed to play protected content
- Allow list for Adobe® Flash® Player SWFs allowed to play protected content
- Block list of DRM Clients restricted from accessing protected content
- Block list of application runtimes restricted from accessing protected content
- Minimum security level for DRM and runtimes
- Device capabilities required to play protected content
- Jailbreak Enforcement (requires Adobe Primetime)
- Other policy options
- Output protection controls
- Packaging Options
- Setting up the SDK
- Working with policies
- Packaging media files
- Pre-generating and embedding licenses
- Implementing the License Server
- Processing Adobe Access requests
- Processing Adobe Access requests
- Using machine identifiers
- User authentication
- Replay protection
- Rollback detection
- Global server configuration data
- Crossdomain policy file
- Handling Get Server Version requests
- Handling Domain Registration requests
- Handling Domain De-Registration requests
- Handling License Return requests
- Handling authentication requests
- Handling license requests
- Handling license requests
- Generating licenses
- License chaining
- Enhanced License Chaining
- Issuing Domain-bound licenses
- Issuing licenses for remote key delivery to iOS clients (requires Adobe Primetime)
- Minimum Client Version
- License preview
- Identity-based licenses
- Revoking client credentials
- Creating video players
- Adobe Access Reference Implementations
- Overview - Using the reference implementations
- Command line tools for packaging content and creating revocations lists
- Policy Manager
- Media Packager
- Policy Update List Manager
- Revocation List Manager
- AIR Publisher ID utility
- License Generator
- License Embedder
- License server and watched folder packager
- License server and watched folder packager overview
- Requirements
- Building the license server
- Configuration
- Server properties files
- Preparing passwords for the Server properties files
- License server properties file
- Packager properties file
- Watched folder properties
- Setting up the database and configuring the JNDI datasource
- HSM configuration
- Crossdomain policy file
- Deploying the license server and watched folder packager
- Determining if Reference Implementation License Server is running properly
- Implementing the usage models
- Implementing domain registration
- Migrating from FMRMS 1.0 or 1.5 to Adobe Access 2.0 and above
- Upgrading existing deployments
- Set up a domain server
- Flash Access Manager AIR application usage
Triaging errors
Occasionally, there will be times when content cannot be played back. Any number of situations may cause this, including errors in the browser network stack, transport layer, Operating System, Flash Player runtime, or Primetime DRM system.
The first diagnostic step is to determine if the problem manifests itself without DRM encryption introduced into the equation. Attempt to package the content, but instruct the packager to not encrypt the content. If the problem still exists, it’s likely an issue encoding or packaging the content, or somewhere in the network infrastructure. If the problem goes away when the content is packaged without encryption, the playback failure is likely due to a DRM issue, and you should engage in client/server triaging.
Primetime DRM (outside of Primetime Cloud DRM) has been in the market for several years. As such, there is a wealth of community-sourced information on troubleshooting and configuring Primetime DRM. Adobe has provided a forum for Primetime DRM (formerly called Adobe Access) users to aggregate and share problems and resolutions. To determine if your issue has previously been discussed, please check: https://forums.adobe.com/community/adobe_access
Client error triaging
If content does not play, please examine the right-side panel of the Sample Video Players, which will log any DRMErrorEvent that occurs. If there is an error event, it will correlate with one of the Flash Player Runtime Errors :
- DRM Client Error Message Reference; or
- AS3 Flash Runtime Errors (DRM issues start at 3300)
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