19.1 Setup your ServiceNow developer instance

19.1.1 Create your ServiceNow account and instance

Go to https://developer.servicenow.com/dev.do#!/home and select Sign up and start building.

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You’ll then see this.

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Fill out the fields and click Sign Up.

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You’ll then see this.

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Next, check your email for a link to activate your account. Click the link.

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You’ll then see this. Click Sign In.

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Enter your email and click Next.

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Enter your password and click Next.

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You’ll then see this. Scroll down until you reach the end of the document.

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Check the checkbox to accept the ServiceNow Developer Agreement and click Submit.

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You’ll then see the developer homepage of ServiceNow. Click Request Instance to get your own personal ServiceNow instance.

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You’ll then see this popup.

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Your instance is now being created, which might take a couple of minutes. After closing the popup, you’ll see this on your Developer homepage.

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After a couple of seconds/minutes, you’ll see this message. You can see that the username for logging in to your ServiceNow developer instance is admin, and you’ll also see a default password which you’ll need in the next step. You’ll have to change that default password in the next step. You’ll also get a confirmation email with your login credentials and Service URL. Keep this email as you’ll need it in one of the next exercises.

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Click Open Instance.

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You’ve now successfully logged in to your ServiceNow instance.

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NOTE

You now have access to a ServiceNow developer instance. A developer instance is intended for testing and development. If you don’t use your instance for 10 days, your instance will be reclaimed by ServiceNow and you’ll lose access to it. If you want to keep using your ServiceNow instance, you’ll have to make sure to log in to https://developer.servicenow.com/ at least once every 10 days and then click the Refresh Status button.

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19.1.2 Activate Customer Service Management in ServiceNow

You now need to activate the Customer Service Management plugin in ServiceNow.

To install the Customer Service Management plugin, type System Applications in the Filter Navigator. Then, click All.

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You’ll then see this. Search for the plugin Customer Service Management and click Install.

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You’ll then see this popup. Scroll down until you see the Activate button.

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You’ll then see a confirmation window. Click Activate.

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You’ll then see a progress bar.

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After a couple of minutes, the Customer Service Management plugin will be activated and available. Click Close & Reload Form.

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19.1.3 Activate ServiceNow IntegrationHub Enterprise Pack Installer

Go back to https://developer.servicenow.com/dev.do#!/home. In the Your Instance panel, click Manage and then click Activate Plugin.

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In the list of available plugins, search and find the plugin named ServiceNow IntegrationHub Enterprise Pack Installer. Click Activate.

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You’ll then see this. Close this window and wait until you receive an email to confirm that the ServiceNow IntegrationHub Enterprise Pack plugin has been activated. This may take 10 minutes.

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Once you’ve received this email, you can continue with the next exercise.

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Next Step: 19.2 Install and configure the integration between ServiceNow and Adobe Experience Platform through Adobe I/O

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