Learn to use the Interesting Moment flow step.
Check out Tokens Overview to see all the tokens you can put into an interesting moment.
Based on the trigger used in a smart campaign, additional Trigger Tokens are made available.
{{trigger.Trigger Name}}
which is always the actual trigger itself. For example: Clicks Link in Email.{{trigger.Name}}
is the name of the asset that triggered the campaign. For example: Clicks Link on Webpage is the URL itself, subject for Salesforce triggers, etc.{{trigger.Trigger Name}} |
{{trigger.Name}} |
{{trigger.Link}} |
{{trigger.Subject}} |
{{trigger.Category}} |
{{trigger.Details}} |
{{trigger.Web Page}} |
{{trigger.Client IP Address}} |
{{trigger.Sent By}} |
{{trigger.Received By}} |
{{trigger.Referrer}} |
{{trigger.Search Engine}} |
{{trigger.Search Query}} |
{{trigger.Browser}} |
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Clicks Link in Email | ![]() |
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Email Bounces Hard | ![]() |
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Email Bounces Soft | ![]() |
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Email Is Delivered | ![]() |
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Opens Email | ![]() |
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Received Forward to Friend Email | ![]() |
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Sent Forward to Friend Email | ![]() |
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Unsubscribes from Email | ![]() |
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{{trigger.Trigger Name}} |
{{trigger.Name}} |
{{trigger.Link}} |
{{trigger.Subject}} |
{{trigger.Category}} |
{{trigger.Details}} |
{{trigger.Web Page}} |
{{trigger.Client IP Address}} |
{{trigger.Sent By}} |
{{trigger.Received By}} |
{{trigger.Referrer}} |
{{trigger.Search Engine}} |
{{trigger.Search Query}} |
{{trigger.Browser}} |
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Clicks Link in Sales Email | ![]() |
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Is Sent Sales Email | ![]() |
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Opens Sales Email | ![]() |
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Sales Email Bounces | ![]() |
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Sales Email is Received | ![]() |
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Opportunity is Updated | ![]() |
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Owner Changes | ![]() |
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Person is Converted | ![]() |
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Person is Deleted from SFDC | ![]() |
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Person is Synced to SFDC | ![]() |
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Removed from Opportunity | ![]() |
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Removed from SFDC Campaign | ![]() |
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Activity is Logged | ![]() |
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Activity is Updated | ![]() |
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Added to Opportunity | ![]() |
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Added to SFDC Campaign | ![]() |
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Status is Changed in SFDC Campaign |
{{trigger.Trigger Name}} |
{{trigger.Name}} |
{{trigger.Link}} |
{{trigger.Subject}} |
{{trigger.Category}} |
{{trigger.Details}} |
{{trigger.Web Page}} |
{{trigger.Client IP Address}} |
{{trigger.Sent By}} |
{{trigger.Received By}} |
{{trigger.Referrer}} |
{{trigger.Search Engine}} |
{{trigger.Search Query}} |
{{trigger.Browser}} |
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Clicks Link in Sales Email | ![]() |
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Is Sent Sales Email | ![]() |
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Opens Sales Email | ![]() |
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Sales Email Bounces | ![]() |
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Sales Email is Received | ![]() |
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Is Added to Sales Campaign | ![]() |
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Owner Changes | Is Removed From Sales Campaign | ![]() |
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Received Sales Call | ![]() |
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{{trigger.Agent Email}} |
{{trigger.Agent Name}} |
{{trigger.Conversation Status}} |
{{trigger.Conversation Summary}} |
{{trigger.Conversation Transcript}} |
{{trigger.Document Downloaded}} |
{{trigger.Document Name}} |
{{trigger.Document Opened}} |
{{trigger.Document URL}} |
{{trigger.Goal name}} |
{{trigger.meeting status}} |
{{trigger.Name}} |
{{trigger.Page URL}} |
{{trigger.routing queue name}} |
{{trigger.Scheduled For}} |
{{trigger.source name}} |
{{trigger.source type}} |
{{trigger.Trigger Name}} |
{{trigger.ui type}} |
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Engaged with a Dialogue | ![]() |
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Engaged with a Conversational Form | ![]() |
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Engaged with an Agent in Dialogue | ![]() |
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Engaged with an Agent in Conversational Form | ![]() |
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Scheduled Meeting in Dialogue | ![]() |
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Scheduled Meeting in Conversational Form | ![]() |
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Reached Dialogue Goal | ![]() |
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Reached Conversational Form Goal | ![]() |
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Interacted with Document in Dialogue | ![]() |
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Interacted with Document in Conversational Form | ![]() |
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{{trigger.Trigger Name}} |
{{trigger.Name}} |
{{trigger.Link}} |
{{trigger.Subject}} |
{{trigger.Category}} |
{{trigger.Details}} |
{{trigger.Web Page}} |
{{trigger.Client IP Address}} |
{{trigger.Sent By}} |
{{trigger.Received By}} |
{{trigger.Referrer}} |
{{trigger.Search Engine}} |
{{trigger.Search Query}} |
{{trigger.Browser}} |
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Fills Out Form | ![]() |
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Visits Web Page | ![]() |
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Clicks Link on Web Page | ![]() |
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If it doesn’t have a check then it would return an empty string (nothing) in the interesting moment.
*The Trigger Visits Web Page has a few additional tokens:
{{trigger.Referrer}}
{{trigger.Search Engine}}
{{trigger.Search Query}}
Always test out your interesting moments to ensure they render the way you intend.
Also, make sure it’s interesting to the Sales person, not just to you!