Trigger Tokens for Interesting Moments

Last update: 2023-11-16
PREREQUISITES

Learn to use the Interesting Moment flow step.

Available Tokens

Check out Tokens Overview to see all the tokens you can put into an interesting moment.

Trigger Tokens

Based on the trigger used in a smart campaign, additional Trigger Tokens are made available.

  • {{trigger.Trigger Name}} which is always the actual trigger itself. For example: Clicks Link in Email.
  • {{trigger.Name}} is the name of the asset that triggered the campaign. For example: Clicks Link on Webpage is the URL itself, subject for Salesforce triggers, etc.
  • Additional triggers are available based on constraints, which are listed below.

Email Triggers


{{trigger.Trigger Name}} {{trigger.Name}} {{trigger.Link}} {{trigger.Subject}} {{trigger.Category}} {{trigger.Details}} {{trigger.Web Page}} {{trigger.Client IP Address}} {{trigger.Sent By}} {{trigger.Received By}} {{trigger.Referrer}} {{trigger.Search Engine}} {{trigger.Search Query}} {{trigger.Browser}}
Clicks Link in Email check check check check









Email Bounces Hard check check
check check check







Email Bounces Soft check check
check check check







Email Is Delivered check check
check









Opens Email check check
check









Received Forward to Friend Email check check











Sent Forward to Friend Email check check







check

check
Unsubscribes from Email check check
check


check





Salesforce Triggers


{{trigger.Trigger Name}} {{trigger.Name}} {{trigger.Link}} {{trigger.Subject}} {{trigger.Category}} {{trigger.Details}} {{trigger.Web Page}} {{trigger.Client IP Address}} {{trigger.Sent By}} {{trigger.Received By}} {{trigger.Referrer}} {{trigger.Search Engine}} {{trigger.Search Query}} {{trigger.Browser}}
Clicks Link in Sales Email check check check check



check check



Is Sent Sales Email check check check check



check check



Opens Sales Email check check check check



check check



Sales Email Bounces check check











Sales Email is Received check check check




check check



Opportunity is Updated check check











Owner Changes check check











Person is Converted check check











Person is Deleted from SFDC check check











Person is Synced to SFDC check check











Removed from Opportunity check check











Removed from SFDC Campaign check check











Activity is Logged check check











Activity is Updated check check











Added to Opportunity check check











Added to SFDC Campaign check check











Status is Changed in SFDC Campaign













Sales Connect Triggers


{{trigger.Trigger Name}} {{trigger.Name}} {{trigger.Link}} {{trigger.Subject}} {{trigger.Category}} {{trigger.Details}} {{trigger.Web Page}} {{trigger.Client IP Address}} {{trigger.Sent By}} {{trigger.Received By}} {{trigger.Referrer}} {{trigger.Search Engine}} {{trigger.Search Query}} {{trigger.Browser}}
Clicks Link in Sales Email check check check check



check check



Is Sent Sales Email check check check check



check check



Opens Sales Email check check check check



check check



Sales Email Bounces check check











Sales Email is Received check check check check



check check



Is Added to Sales Campaign check check











Owner Changes Is Removed From Sales Campaign check check











Received Sales Call check check











Dynamic Chat Trigger Tokens

  {{trigger.Agent Email}} {{trigger.Agent Name}} {{trigger.Conversation Status}} {{trigger.Conversation Summary}} {{trigger.Conversation Transcript}} {{trigger.Document Downloaded}} {{trigger.Document Name}} {{trigger.Document Opened}} {{trigger.Document URL}} {{trigger.Goal name}} {{trigger.meeting status}} {{trigger.Name}} {{trigger.Page URL}} {{trigger.routing queue name}} {{trigger.Scheduled For}} {{trigger.source name}} {{trigger.source type}} {{trigger.Trigger Name}} {{trigger.ui type}}
Engaged with a Dialogue check check check check check
Engaged with a Conversational Form check check check check check check check check
Engaged with an Agent in Dialogue check check check check check check
Engaged with an Agent in Conversational Form check check check check check check
Scheduled Meeting in Dialogue check check check check check check check
Scheduled Meeting in Conversational Form check check check check check check check
Reached Dialogue Goal check check check
Reached Conversational Form Goal check check check
Interacted with Document in Dialogue check check check check check check
Interacted with Document in Conversational Form check check check check check check

Miscellaneous


{{trigger.Trigger Name}} {{trigger.Name}} {{trigger.Link}} {{trigger.Subject}} {{trigger.Category}} {{trigger.Details}} {{trigger.Web Page}} {{trigger.Client IP Address}} {{trigger.Sent By}} {{trigger.Received By}} {{trigger.Referrer}} {{trigger.Search Engine}} {{trigger.Search Query}} {{trigger.Browser}}
Fills Out Form check check



check check





Visits Web Page check check



check check

check check check
Clicks Link on Web Page check check



check check

check


NOTE

If it doesn’t have a check (tick) then it would return an empty string (nothing) in the interesting moment.

*The Trigger Visits Web Page has a few additional tokens:

  • {{trigger.Referrer}}
  • {{trigger.Search Engine}}
  • {{trigger.Search Query}}
TIP

Always test out your interesting moments to ensure they render the way you intend.

Also, make sure it’s interesting to the Sales person, not just to you!

On this page