Trigger Tokens for Interesting Moments

Available Tokens

Check out Tokens Overview to see all the tokens you can put into an interesting moment.

Trigger Tokens

Based on the trigger used in a smart campaign, additional Trigger Tokens are made available.

• {{trigger.Trigger Name}} which is always the actual trigger itself. For example: Clicks Link in Email.
• {{trigger.Name}} is the name of the asset that triggered the campaign. For example: Clicks Link on Webpage is the URL itself, subject for Salesforce triggers, etc.
• Additional triggers are available based on constraints, which are listed below.

Email Triggers

	{{trigger.Trigger Name}}	{{trigger.Name}}	{{trigger.Link}}	{{trigger.Subject}}	{{trigger.Category}}	{{trigger.Details}}	{{trigger.Web Page}}	{{trigger.Client IP Address}}	{{trigger.Sent By}}	{{trigger.Received By}}	{{trigger.Referrer}}	{{trigger.Search Engine}}	{{trigger.Search Query}}	{{trigger.Browser}}
Clicks Link in Email
Email Bounces Hard
Email Bounces Soft
Email Is Delivered
Opens Email
Received Forward to Friend Email
Sent Forward to Friend Email
Unsubscribes from Email

Salesforce Triggers

	{{trigger.Trigger Name}}	{{trigger.Name}}	{{trigger.Link}}	{{trigger.Subject}}	{{trigger.Category}}	{{trigger.Details}}	{{trigger.Web Page}}	{{trigger.Client IP Address}}	{{trigger.Sent By}}	{{trigger.Received By}}	{{trigger.Referrer}}	{{trigger.Search Engine}}	{{trigger.Search Query}}	{{trigger.Browser}}
Clicks Link in Sales Email
Is Sent Sales Email
Opens Sales Email
Sales Email Bounces
Sales Email is Received
Opportunity is Updated
Owner Changes
Person is Converted
Person is Deleted from SFDC
Person is Synced to SFDC
Removed from Opportunity
Removed from SFDC Campaign
Activity is Logged
Activity is Updated
Added to Opportunity
Added to SFDC Campaign
Status is Changed in SFDC Campaign

Sales Connect Triggers

	{{trigger.Trigger Name}}	{{trigger.Name}}	{{trigger.Link}}	{{trigger.Subject}}	{{trigger.Category}}	{{trigger.Details}}	{{trigger.Web Page}}	{{trigger.Client IP Address}}	{{trigger.Sent By}}	{{trigger.Received By}}	{{trigger.Referrer}}	{{trigger.Search Engine}}	{{trigger.Search Query}}	{{trigger.Browser}}
Clicks Link in Sales Email
Is Sent Sales Email
Opens Sales Email
Sales Email Bounces
Sales Email is Received
Is Added to Sales Campaign
Owner Changes	Is Removed From Sales Campaign
Received Sales Call

Dynamic Chat Trigger Tokens

	{{trigger.Agent Email}}	{{trigger.Agent Name}}	{{trigger.Conversation Status}}	{{trigger.Conversation Summary}}	{{trigger.Conversation Transcript}}	{{trigger.Document Downloaded}}	{{trigger.Document Name}}	{{trigger.Document Opened}}	{{trigger.Document URL}}	{{trigger.Goal name}}	{{trigger.meeting status}}	{{trigger.Name}}	{{trigger.Page URL}}	{{trigger.routing queue name}}	{{trigger.Scheduled For}}	{{trigger.source name}}	{{trigger.source type}}	{{trigger.Trigger Name}}	{{trigger.ui type}}
Engaged with a Dialogue
Engaged with a Conversational Form
Engaged with an Agent in Dialogue
Engaged with an Agent in Conversational Form
Scheduled Meeting in Dialogue
Scheduled Meeting in Conversational Form
Reached Dialogue Goal
Reached Conversational Form Goal
Interacted with Document in Dialogue
Interacted with Document in Conversational Form

Miscellaneous

	{{trigger.Trigger Name}}	{{trigger.Name}}	{{trigger.Link}}	{{trigger.Subject}}	{{trigger.Category}}	{{trigger.Details}}	{{trigger.Web Page}}	{{trigger.Client IP Address}}	{{trigger.Sent By}}	{{trigger.Received By}}	{{trigger.Referrer}}	{{trigger.Search Engine}}	{{trigger.Search Query}}	{{trigger.Browser}}
Fills Out Form
Visits Web Page
Clicks Link on Web Page

*The Trigger Visits Web Page has a few additional tokens:

• {{trigger.Referrer}}
• {{trigger.Search Engine}}
• {{trigger.Search Query}}