Salesforce Sync Status

Use the Sync Status Dashboard to view sync stats as part of the sync steps and its success status.

The Sync steps reflect operations of push or pull by each object type for object schema and data itself. Stats cover new records, updates, deletes, and failed counts during sync. Users can filter by date, operation type or object type. Sync Status Dashboard shows status of sync cycles for the past five days.

NOTE

Admin Permissions Required

View Sync Status

  1. Click Admin.

  2. Under Integration, click Salesforce, then the Sync Status tab.

By default, stats will be sorted by most recently started. You can sort by Started At or Ended At—from most recent to oldest—by clicking the sort icon.

Filter Sync Status

  1. To filter the data, click the filter icon to the far right of the page.

  2. Select your date and time range, then click the drop-down(s) to filter by Object Type, Operation Type, and/or Status Type.

  3. Click Apply.

Optional Step: To export sync errors, click Export. The data will be exported as a CSV.

Sync Status Fields

Field Description Enum Values
Started At The sync cycle start date/time (User's timezone)
Ended At The sync cycle end date/time (User's timezone)
Object Object type Contact, Person, Task, Opportunity, Lead, Others as below
Operation Operation Type Operation types as below
Status Status of the batch Succeeded, Failed, Incomplete, In Process, Cleaned up*
New Count of new records
Updated Count of updated records
Deleted Count of deleted records
Failed Item Number of records whose sync failed
Skipped Count of records skipped because there were no changes to fields of interest for the Sync

*Data reverted to previous state of integrity after sync step failure.

Object Type

Account
Account Type
Custom Objects
Campaign
Campaign Member Status
Contact
Email Template
Event
Person (Lead)
Opportunity
Opportunity Contact Role
Task
User

Operation Type

Operation Type Found against these Objects Remarks Operation type
Init link with Program Campaign Linking Campaigns to Programs Update
Pull conversions Person (Lead)* Pull convert actions from SFDC to Marketo. Units(numbers) are Leads converting to Contacts Update, Failed Item or Skipped
Pull deletes Contact, Person (Lead), Opportunity, Campaign, Campaign Members, Opportunity Contact, Custom Objects, Campaigns, Campaign Member Status, Opportunity Contact Role Deleted records of SFDC being synced to Marketo Deleted, Failed Item or Skipped
Pull updates Task, Person (Lead), Person (Lead) Queue, Contact, Event, Opportunity, Account, Account Type, Campaign Members, Custom Objects, Campaigns, Campaign Member Status, Events, Person Status, Opportunity, Opportunity Contact Role Updates or New records in SFDC synced to Marketo, Pull Events as Activities New, Updated, Failed Item or Skipped
Push new Tasks, Email Templates Push Tasks (activities)
Push updates Tasks, Email Templates, Person, Contact, Campaigns Pushing updates to SFDC and also deletes Update, Failed Item or Skipped
Sync schema Campaign Members, Custom Objects, Campaigns, Campaign Member Status, Tasks, Person, Opportunity, Opportunity Contact Role, Users Syncs Metadata for different objects, to decide what new fields to sync in the next cycle
Sync with program Campaigns Syncs Marketo program with SFDC Campaigns New, Updates, Failed or Skipped
Update activities Tasks Pull Activities from Salesforce
Update FKS All Update foreign key of all objects N/A

*Branding configuration at the subscription level decides the label – “Lead” or “Person” in the report.

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