Let’s get started by creating a user account.
Log-in to Dynamics. Click the Settings icon and select Advanced Settings.
Click Settings and select Security.
Click Add and License Users in the new window.
A new tab opens. Click Admin at the top of the page.
Another new tab opens. Click Add a user.
The Sync User should have read permission to the Marketo Config.
Enter all of your information. When you’re done, click Add.
This name must be a dedicated sync user and not an existing CRM user’s account. It does not need to be an actual email address.
Enter the email to receive the new user credentials and click Send email and close.
Assign the Marketo Sync User role only to the Marketo sync user. You don’t need to assign it to any other users.
This applies to Marketo version 184.108.40.206 and later. For earlier versions, all users must have the sync user role. To upgrade Marketo, see Upgrade Marketo Solution for Microsoft Dynamics.
The language setting of the Sync User should be set to English.
Go back to the Enabled Users tab and refresh the users list.
Hover next to the newly created Marketo Sync user, and a checkbox will appear. Click to select it.
Click Manage Roles.
Check Marketo Sync User and click OK.
Any updates made in your CRM by the Sync User will not be synced back to Marketo.
Almost there! All we have left is to inform Marketo Solution about the new user created.
Go back to the Advanced Settings section and click the icon next to Settings, and select Marketo Config.
If you don’t see Marketo Config in the Settings menu, refresh the page. If that doesn’t work, try to publish the Marketo Solution again or log out and back in.
Click the search button on the Marketo User field and select the sync user you created.
Click the icon in the bottom-right corner to save the changes.
Click the X in the upper-right to close the screen.
Click the icon next to Settings, and select Solutions.
Click the Publish All Customizations button.