This document provides an overview of managing individual data privacy requests that you can send to Marketo Engage through the Privacy Service UI and the Privacy Service API.
Privacy requests submitted through Privacy Service UI or API for Marketo Engage apply only to the following:
-or-
You can submit individual requests to access and delete consumer data from Marketo Engage in two ways:
The Privacy Service supports two types of requests: data access and data deletion.
Let’s see how you can create Access and Delete requests.
To make requests to Access and Delete data for Marketo Engage, you must:
Identify the following:
a. IMS Org ID
b. Email Address of the person you want to act on
An IMS Org ID is a 24-character alphanumeric string appended with @AdobeOrg. If your marketing team or internal Adobe system administrator doesn’t know your organization’s IMS Org ID, contact Adobe Customer Care at gdprsupport@adobe.com
. You need the IMS Org ID to submit requests to the Privacy API.
In Privacy Service, you can submit Access and Delete requests to Marketo Engage, and check the status of existing requests.
“companyContexts”:
<Your IMS Org ID Value>
“users”:
<Data Subject's Email Address>
“include”:
“regulation”:
JSON Request
{
"companyContexts": [
{
"namespace": "imsOrgID",
"value": "1231659F56A68A8B7F000101@AdobeOrg"
}
],
"users": [
{
"action": [
"delete"
],
"userIDs": [
{
"namespace": "email",
"type": "standard",
"value": "john.doe@adobe.com"
}
]
}
],
"include": [
"marketo"
],
"regulation": "gdpr",
}
JSON Response
{
"requestId": "16331241037112570RX-245",
"totalRecords": 1,
"jobs": [
{
"jobId": "997b01e3-9568-402c-904b-b4e60a437875",
"customer": {
"user": {
"action": [
"delete"
],
"userIDs": [
{
"namespace": "email",
"value": "john.doe@adobe.com",
"type": "standard",
"namespaceId": 6,
"isDeletedClientSide": false
}
]
}
}
}
]
}
JSON Request
{
"companyContexts": [
{
"namespace": "imsOrgID",
"value": "1231659F56A68A8B7F000101@AdobeOrg"
}
],
"users": [
{
"action": [
"access"
],
"userIDs": [
{
"namespace": "email",
"type": "standard",
"value": "john.doe@adobe.com"
}
]
}
],
"include": [
"marketo"
],
"regulation": "ccpa",
}
JSON Response
{
"requestId": "16329573462631890RX-207",
"totalRecords": 1,
"jobs": [
{
"jobId": "3115e42d-011b-47ab-a2b0-ed4356af4d3e",
"customer": {
"user": {
"action": [
"access"
],
"userIDs": [
{
"namespace": "email",
"value": "john.doe@adobe.com",
"type": "standard",
"namespaceId": 6,
"isDeletedClientSide": false
}
]
}
}
}
]
}