The last day customers can access Livefyre is November 30, 2021.
Last year changing dynamics with social media providers, including Facebook and Twitter, have made it challenging to continue to offer Adobe customers a robust UGC (User-Generated Content) solution. Because of these challenges, Adobe has made the difficult decision to end the Livefyre service. The last day customers will be able to access Livefyre is November 30, 2021. Since January 2021, Adobe has been working with customers using Livefyre on a smooth transition to trusted Adobe partners and recommending alternative solutions. This reminder is to ensure visibility of the end of Livefyre service date. Adobe is committed to providing what is needed for a smooth handoff. If you have questions, please reach out to your Customer Success Manager or Account Manager.
In previous communications, Adobe has announced that the changing dynamics with social media providers, including Facebook and Twitter, have made it challenging to continue to offer our customers a robust UGC solution. Because of these challenges, Adobe has made the difficult decision to end the Livefyre service. This announcement is a reminder that the last day customers can access Livefyre is November 30, 2021.
No, Livefyre will end on November 30, 2021. Adobe is recommending alternative solutions and is working closely with customers on a smooth transition.
From May 3, 2021 through November 30, 2021 customers can access Instagram content and all engagement features including Ratings & Reviews, Commenting, Sidenotes, and Live Blogging.
Reach out to your CSM (Customer Success Manager) or Shelly Chiang (email@example.com) with any questions.
We want to provide you with an update on the changing dynamics of user generated content (UGC) and the impact this is having on Facebook and Twitter content in the product.
Last year, Facebook deprecated the Public Feed API. Adobe has been in conversations to try to find a path forward. Adobe has been asked to remove Facebook data from the Livefyre product. We are complying with Facebook’s request, and Adobe is working expeditiously to ensure that we are protecting our customers.
Please be aware that access to new and saved Facebook content will be removed over the course of the next several weeks.
This change does not impact Instagram content which will continue to be accessible in Livefyre.
We also want to share that due to limited customer demand for Twitter content, access to Twitter will be removed from Livefyre next year on May 3, 2021. You will continue to have full access to new and saved Twitter content until this date.
Beyond this, all other features including Ratings & Reviews, Commenting, Sidenotes and Live Blogging will continue to be available. Adobe will also continue to provide ongoing support for bug fixes and OS and security updates.
On September 4, 2019, Facebook unexpectedly removed access to certain permissions and features from the Livefyre workflow which has interrupted the ability to search or stream Facebook content. If your app needs access to publish_pages, user_friends or page public content access, please request them through the existing app review process. We have formally requested restored access to these permissions and are waiting for approval from Facebook. We will inform you as soon as approval has been granted and content is once again available.
Content that is already published on your website(s) will not be impacted.
We’re happy to inform you that Facebook Fanpage content has resumed streaming into folders and apps within Livefyre. There are no actions required on your part to enable the flow of this content.
We greatly appreciate your patience during this unexpected outage.
We are happy to report that Instagram streams and search have been restored in Livefyre. You can resume using Social Search for Instagram content and resume streaming Instagram content into folders and apps. In order to start streaming content again, you will need to take the following steps:
Facebook streams have not yet been restored, but we are still actively working with Facebook to reinstate this capability and will update you as soon as we know more.
Thank you for your continued patience with this unexpected interruption in service.
While Facebook generally provides advanced notice of changes whenever possible, they made a swift decision yesterday to disable access to Facebook and Instagram content within Livefyre. Due to this change, you will not be able to stream, search, or share Facebook or Instagram content. We sincerely apologize for not being able to provide you with a heads up on this change.
Please keep in mind that there are still ways to access Facebook and Instagram content at this time:
We are working closely with Facebook to reinstate this functionality and we hope for a resolution soon. Thank you and please let me know if I can answer any questions. We want to extend our ongoing appreciation for your patience and partnership.
Two additional features that address the Instagram API deprecations from early May are now live:
Search and stream content from business accounts
The API deprecations removed the ability to search personal Instagram accounts. As an alternative, the Livefyre team has released functionality that will enable you to search and stream content from business accounts, including your own.
Automatic monitoring of usage rights request responses for business account-based searches
Facebook also removed the ability for partners like Adobe to send rights request messages from Instagram on behalf of their customers, eliminating the ability to do fully automated rights management from Livefyre. In May, we delivered manual, cut and paste functionality to give customers the ability to resume tracking usage rights approvals and maintaining records for auditing. As of today—for business accounts-based searches only–the ability to automatically monitor responses to rights requests and update the activity history in Livefyre is available.
We are happy to announce that the ability to search for video content in Instagram has been reinstated.
Please read the latest updates on the status of functionality related to the Instagram API deprecations:
Search and stream content from business accounts
As announced in early May, the API deprecations removed the ability to search personal Instagram accounts. As an alternative, the Livefyre team has built functionality that enables you to search and stream content from business accounts. While the Livefyre team has completed this work, its release is pending approval by Facebook. As such, we anticipate this functionality being available later this summer and will notify you as soon as it is live.
Usage rights request workflow
On May 24, we delivered a manual solution in the usage rights request workflow for Instagram content. We continue to work on restoring the functionality that automatically monitors the response to your rights request and updates the activity history. We anticipate this functionality being available later this summer and will notify you as soon as it is live.
Part one of two updates to the usage rights request workflow for Instagram content is now available. From App Content and the Library, you are now able to copy the request rights message from Livefyre Studio and paste it to the exact Instagram post you are seeking approval to use. The ability to do this in ModQ will be delivered in a future release. By June 14, 2018, we will restore the functionality that automatically monitors the response to your rights request and updates the activity history.
Please read the May 24, 2018, release notes for more information and instructions on how to use this capability.
We’re happy to inform you that the ability to execute the following Instagram capabilities in Livefyre are once again available:
To all Livefyre customers,
On Thursday, May 3, 2018, Facebook deprecated a number of Instagram APIs used by 3rd party partners to access different aspects of Instagram content in order to protect personal privacy and the data of their users.
We appreciate your patience as we analyzed the impact on the Livefyre system. The following overview clarifies which Livefyre capabilities continue to work seamlessly and which capabilities the API deprecation has impacted, and how and when we’ll address the changes.
First, rest assured that the majority of Livefyre’s Instagram capabilities remain unaffected. Instagram content can still be streamed by hashtag and location, and will publish to folders and Livefyre visualization apps. Streaming content for all other sources—Twitter, Facebook, YouTube, Tumblr, RSS and email–remain unchanged.
After a full system analysis, here are the capabilities impacted by the API deprecation and dates by which we anticipate they will be addressed.
The following functions are currently unavailable and are expected to be made available by May 17, 2018:
Work-arounds for the following functionality are expected to be made available by the dates shown below:
Usage rights request workflow—May 24, 2018
Livefyre can no longer send messages on behalf of a user account. Requesting usage rights for Instagram content must now be done manually. Livefyre will provide a simple cut and paste workflow to help customers track approvals and maintain audit records.
User search and streams workflow—June 14, 2018
While you can still search by hashtag and keyword, the ability to search personal Instagram accounts has been eliminated. As an alternative, Livefyre will build functionality that enables you to search and stream content from business accounts. If you use Livefyre to search and stream your own organization’s Instagram content, be sure to upgrade to a business account to take advantage of this functionality.
We are continuing to evaluate solutions for the following functionality that we are unable to replace in the short term:
To learn more about Facebook’s platform changes please go here:
We sincerely apologize for any disruption that this causes and will continue to inform you of our progress as we address these changes.
The Adobe Livefyre team