Create an email

Once you created a message, use the Email tab to define the settings and content for the email channel.


The From email and From name are read-only and determined by the Preset that has been selected when creating the message.

The steps to configure an email are as follows:

  1. Specify the email subject in the Subject line field. To do this, click the button on the right-hand side to open the Expression editor and compose the email subject. Learn how to add personalization in this section

  2. Click the Email Designer button to design your email. Learn how to design emails in this section.

  3. If you want to track the behavior of your recipients through openings and/or clicks on links, make sure that the Open Tracking for email and Click Tracking for email options are enabled. Learn more about tracking in this section.


Marketing-type email messages must include an opt-out link, which is not required for transactional messages. The message category (Marketing or Transactional) is defined at the message preset level and when creating the message.

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