Configure landing page subdomains

To be able to create landing page presets, you must set up the subdomains you will use for your landing pages.

You can use a subdomain that is already delegated to Adobe, or you can configure another subdomain. Learn more on delegating subdomains to Adobe in this section.

Use an existing subdomain

To use a subdomain that is already delegated to Adobe, follow the steps below.

  1. Access the Administration > Channels menu, then select Email configuration > Landing page subdomains.

  2. Click Set up subdomain.

  3. Select Use delegated domain from the Configuration type section.

  4. Enter the prefix that will display in your landing page URL.

    NOTE

    Only alpha-numeric characters and hyphens are allowed.

  5. Select a delegated subdomain from the list.

    NOTE

    You cannot select a subdomain that is already used as landing page subdomain.

    Note that you cannot use multiple delegated subdomains of the same parent domain. For example, if ‘marketing1.yourcompany.com’ is already delegated to Adobe for your landing pages, you will not be able to use ‘marketing2.yourcompany.com’. However, multi-level subdomains are supported for landing pages, so you can use ‘email.marketing1.yourcompany.com’.

    CAUTION

    If you select a domain that was delegated to Adobe using the CNAME method, you must create the DNS record on your hosting platform. To generate the DNS record, the process is the same as when you configure a new landing page subdomain. Learn how in this section.

  6. Click Submit.

  7. Once submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

    NOTE

    Before being able to use that subdomain to send messages, you must wait until Adobe performs the required checks, which can take up to 4 hours.

  8. Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create landing page presets.

Configure a new subdomain

To configure a new subdomain, follow the steps below.

  1. Access the Administration > Channels menu, then select Email configuration > Landing page subdomains.

  2. Click Set up subdomain.

  3. Select Add your own domain from the Configuration type section.

  4. Specify the subdomain to delegate.

    CAUTION

    You cannot use an existing landing page subdomain.

    Delegating an invalid subdomain to Adobe is not allowed. Make sure you enter a valid subdomain which is owned by your organization, such as marketing.yourcompany.com.

    NOTE

    For landing pages, multi-level subdomains are supported. For example, you can use ‘email.marketing.yourcompany.com’.

  5. The record to be placed in your DNS servers displays. Copy this record, or download a CSV file, then navigate to your domain-hosting solution to generate the matching DNS record.

  6. Make sure that DNS record has been generated into your domain-hosting solution. If everything is configured properly, check the box “I confirm…”, then click Submit.

    NOTE

    When you configure a new landing page subdomain, it will always point to a CNAME record.

  7. Once the subdomain delegation has been submitted, the subdomain displays in the list with the Processing status. For more on subdomains’ statuses, refer to this section.

    NOTE

    Before being able to use that subdomain to send messages, you must wait until Adobe performs the required checks, which can take up to 4 hours.

  8. Once the checks are successful, the subdomain gets the Success status. It is ready to be used to create landing page presets.

    Note that the subdomain will be marked as Failed if you fail to create the validation record on your hosting solution.

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