FAQs for other Experience Cloud solutions

Frequently asked questions about features, functionality, and issues related to using other Experience Cloud solutions with the ID service.

Dynamic Tag Management (DTM)

Can I use Dynamic Tag Management to deploy the visitor ID service?

Yes, this is the preferred and recommended deployment option.

See Standard Implementation with DTM.

Analytics and Audience Manager

Will the visiting history of a user be exported from Adobe Analytics to Audience Manager after I implement the Experience Cloud Identity Service?

There are two options here:

  • If a user has any visiting activity after the ID Service is implemented, the visitor and their history is included in the data export to Audience Manager.
  • If a user does not have any visiting activity after the ID Service is implemented, the visitor and their history will not be included in the data export to Audience Manager. Because new activity is not present, we have no way to associate the Analytics ID with the Experience Cloud ID.

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