This tutorial provides steps for creating an Oracle Service Cloud source connection using the Adobe Experience Platform user interface.
This tutorial requires a working understanding of the following components of Experience Platform:
If you already have a valid Oracle Service Cloud source connection, you may skip the remainder of this document and proceed to the tutorial on configuring a dataflow
In order to access your Oracle Service Cloud account on Platform, you must provide the following values:
|Host||The host URL of your Oracle Service Cloud instance.|
|Username||The username for your Oracle Service Cloud user account.|
|Password||The password for your Oracle Service Cloud account.|
For more information on authenticating your Oracle Service Cloud account, refer to the Oracle guide on authentication.
In the Platform UI, select Sources from the left navigation to access the Sources workspace. The Catalog screen displays a variety of sources that can be used to create an account.
You can select the appropriate category from the catalog on the left-hand side of your screen. Alternatively, you can find the specific source you wish to work with using the search bar.
Under the Customer success category, select Oracle Service Cloud and then select Add data.
The Connect to Oracle Service Cloud page appears. On this page, you can either use new credentials or existing credentials.
To connect an existing account, select the Oracle Service Cloud account you want to connect with, then select Next to proceed.
If you are using new credentials, select New account. On the input form that appears, provide a name, an optional description, and your Oracle Service Cloud credentials. When finished, select Connect to source and then allow some time for the new connection to establish.
By following this tutorial, you have established a connection to your Oracle Service Cloud account. You can now continue on to the next tutorial and configure a dataflow to bring customer success data into Platform.