Support Monitoring

This section provides best practices related to managing device and content anomalies in a digital signage project.

Support monitoring includes:

• Device Monitoring
• Content Monitoring

Content Monitoring

Content monitoring allows you to troubleshoot the issues related to content not properly displayed on the screen:

1. If blank screen issue is encountered:

   • Check preview to see if the channel is showing a black screen
   • Register a local chrome player (as extension) on your laptop to that display and see if that shows a black screen.
   • Right click and inspect and check applicable logs.

   Additionally, If this is not happening on the local player but only on device:

   • Check media type (being used) that may have issues on that device and also confirm if the content successfully downloaded locally (admin UI clear channel cache).
   • Include any device logs in the ticket for quick troubleshooting.
   • Collect logs from the device from AEM.

Device Monitoring

Device monitoring related to monitoring the physical device if you encounter blank screen issue:

1. If blank screen issue is encountered:

   • Check if the display is powered on.
   • Check if the computer is powered on and is sending signal.
   • Right click, inspect and check applicable logs.