User Groups for Notifications

Learn how to create a user group in the Admin Console to manage receipt of important email notifications.

Overview

From time to time Adobe needs to contact regarding their AEM as a Cloud Service environments. In addition to in-product notification, Adobe also occasionally uses email for such notifications. There are two types of such notification:

  • Incident Notification- Cloud Service - These notifications are sent during an incident or when Adobe has identified a potential availability issue with your AEM as a Cloud Service environment.
  • Proactive Notification- Cloud Service - These notifications are sent when an Adobe support team member wants to provide guidance on a potential optimization or recommendation that can benefit your AEM as a Cloud Service environment.

For the correct users to receive these notifications, you need to configure user groups.

Prerequisites

Because user groups are created and maintained in the Admin Console, before creating user groups for notifications, you must:

  • Have permissions to add and edit group memberships.
  • Have a valid Adobe Admin Console profile.

Create New Cloud Manager Product Profiles

To properly set up receipt of notifications you will need to create two user groups. These steps must only be done once.

  1. Log in to Admin Console at https://adminconsole.adobe.com.

  2. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

    User groups

  3. Navigate to the Cloud Manager instance from the list of all instances.

    Create user group

  4. You will see the list of all configured Cloud Manager product profiles. For example:

    Create user group

  5. Click New Profile and introduce the following details:

    • Product profile name: Incident Notification - Cloud Service
    • Display name: Incident Notification - Cloud Service
    • Description: Cloud Manager profile for the users that will receive notifications during an incident or when Adobe has identified a potential availability problem with your AEM as a Cloud Service environment.

  6. Click Save and repeat step 5 with the following details:

    • Product profile name: Proactive Notification - Cloud Service
    • Display name: Proactive Notification - Cloud Service
    • Description: Cloud Manager profile for the users that will receive notifications when an Adobe support team member wants to provide guidance on a potential optimization or recommendation to do with your AEM as a Cloud Service environment configuration.
NOTE

It is important that the Cloud Manager profile name to be exactly the same as above. Please copy and paste the Product profile name from the description provided. Any deviations or typos will result in notifications not being sent as desired. In case of error or if profiles have not been defined, Adobe will default to notifying existing users assigned to Cloud Manager Developer (is it or , or, and) Deployment Manager profiles.

Assign the Users to the new notification product profiles

Now that the groups have been created, you must assign the appropriate users. You can do this when creating new users or by updating existing users.

Add New Users to Groups

  1. Identify the user(s) who should receive either Incident or Proactive Notifications.

  2. Log in to Admin Console at https://adminconsole.adobe.com if you are not still logged in.

  3. From the Overview page, select Adobe Experience Manager as a Cloud Service from the Products and services card.

    Users

  4. Select the Users tab from the top navigation, then select Add User.

    Users

  5. In the Add users to your team dialog, enter the email ID of the user you want to add.

    • If the federated ID for your team members has not yet been set up, select Adobe ID for the ID Type.
    • If user already exists, see step 9.

  6. Click the plus button under the Select products heading to begin product selection and select Adobe Experience Manager as a Cloud Service and assign either Incident Notification - Cloud Service or Proactive Notification - Cloud Service, or both to the user.

  7. Click Save and a welcome email is sent to the user you added. The invited user will now receive the notifications.

  8. Repeat these steps for the users on your team that you would like to receive the notifications.

  9. In case the user already exist, search the name of the user and:

    • Click the name of the user.
    • In the Products section, click Edit.
    • Click the pencil button the Select products heading to begin product selection and select Adobe Experience Manager as a Cloud Service and assign either Incident Notification - Cloud Service or Proactive Notification - Cloud Service, or both to the user.
    • Click Save and a welcome email is sent to the user you added. The invited user will now receive the notifications.

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