Monitoring Environments

Learn how to monitor your environments in Cloud Manager.

Metric Thresholds

System Monitoring in Cloud Manager is done by observing the individual instances within an environment and tracking a variety of metrics for each instance. Each metric has two defined thresholds: a warning threshold and a critical threshold.

If a metric is over its critical threshold, it is considered to be in a critical state. If a metric is over its warning threshold (but below its critical threshold), it is considered to be in a warning state. The thresholds are set by Adobe Managed Services and can be visualized in Cloud Manager. In most cases, thresholds are consistent between customers, but there are cases where Adobe Managed Services will modify thresholds to match specific customer requirements. Questions about the thresholds should be directed to your Customer Success Engineer (CSE).

Accessing System Monitoring

Follow these steps to access System Monitoring.

  1. Log in to Managed Services - Programs landing page.

    Managed services programs

  2. Click on the fourth icon on the program card.


Alternatively you can navigate to the System Monitoring landing page through the Reports global navigation menu item within Cloud Manager.

System Monitoring Overview

The System Monitoring overview page lists the monitored environments in the program and reports on their high-level health across four separate categories:

  • Host
  • Storage
  • Network
  • Application

The status in each category is a summary of individual metrics. If any metric in a category is in the critical state, the whole category is in a critical state for the purpose of the overview page. The same summarization can be viewed at an environment level and at an instance level.

System Monitoring oveview


By default when navigating to this page, the production environment instances are visible, but other environments can be viewed as well.

System Monitoring Detail

To view the details of specific metrics, you can either click on one of the categories in the left navigation or click on one of the category indicators for a specific instance. Each detail page shows a series of graphs for the metrics within that category. You can either view the metrics for all instances in an environment or for a specific instance. You can switch between the environment and instances using the dropdown boxes in the top-right corner.

Select environment

The navigation on the left will show the available metrics within the currently selected category for which there is data for the currently selected environment and instances.

Monitoring metrics

An individual graph will show the status and a graph of the data over time along with the thresholds. If multiple instances are displayed, each instance’s data will be on a separate series.

Metrics graph

Individual series can be hidden on a graph by clicking on the series in the legend.
For example, if you click on the warning threshold series, you will see only the critical threshold.

Modify graph

Metric Definitions


  • Load Per Core: The number of process which are being executed by the CPU or are in a waiting state averaged over a one (load1), five (load5), and fifteen (load15) minute period
  • Process Count: The number of processes currently open
  • User Count: The number of users with an active shell session
  • Memory Usage: The percentage of system memory currently allocated
  • JVM Memory: The size (in megabytes) of the allocated Java heap
  • Old Generation Space: The percentage of JVM old generation memory currently allocated


  • CQ Port Check: The response time in seconds to access the AEM or Dispatcher port
    • There are different metrics for author, publish, and dispatcher.


  • Disk Space: The used disk space (in megabytes) for each mount point on the host
    • There are different metrics for each mount point.
    • At a minimum there are metrics for / and /mnt, but additional mount point metrics may be available depending on the specific instance configuration.
  • Folder Size
  • AEM Segment Store: The used disk space (in gigabytes) for the AEM Segment Store


  • Replication Agent: The time (in seconds) for a test replication event
    • There are separate metrics for each replication agent.
  • Dispatcher Flush: The number of items currently in the dispatcher flush queue

SLA Reporting

Customers are able to see the performance of their production AEM environment relative to their contracted service level agreement (SLA). This is available through a sub-menu on the Reports screen.

The following graph shows the monthly SLA attainment for 2018.

SLA 2018 graph

As with the system monitoring graphs, rolling over a data point shows the specific values for that month.

Data point rollover

The Event Analysis section under this graph shows the set of incidents which occurred for the program during the currently selected year. Each incident has a time range, a cause, and a set of comments.

Event analysis

SLA Metrics

  • Author Contract: This is the SLA defined in your contract with Adobe Managed Services for the author tier.
  • AMS Author SLA: This is the measured uptime of the production author tier factoring incidents caused by Adobe or our vendors.
  • Author SLA: This is the measured uptime of the author tier ignoring scheduled downtime such as maintenance windows.
  • End User Contract: This is the SLA defined in your contract with Adobe Managed Services for the publish tier.
  • AMS End User SLA: This is the measured uptime of the production publish tier factoring incidents caused by Adobe or our vendors.
  • End User SLA: This is the measured uptime of the publish tier ignoring scheduled downtime such as maintenance windows.

Video Tutorial

This video provides and overview of using the charts produced by Cloud Manager Reports for a view into your program environments.

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