Custom Permissions

Last update: 2023-12-14
  • Created for:
  • Admin

Learn how you can use custom permissions to create new custom permission profiles with configurable permissions to restrict access to programs, pipelines and environments for Cloud Managers users.


Cloud Manager has a set of pre-defined roles which govern access to various feature of cloud manager:

  • Business Owner
  • Program Manager
  • Deployment Manager
  • Developer

Custom permissions allows users to create new custom permission profiles with configurable permissions to restrict access for Cloud Managers users to programs, pipelines and environments.


For details on pre-defined roles, please see the document Role-Based Permissions.

Using Custom Permissions

To create and use your own custom permissions requires three steps:

  1. Create a new product profile.
  2. Assign custom permissions to the new product profile.
  3. Assign users to the new product profile.

This section will detail these steps. You may find it useful to refer to the Terms and Configurable Permissions sections as you create your own custom permissions.


You must have product administrator rights in Admin Console in order to create new profiles and manage permissions for Cloud Manager.

Create a New Product Profile

You first must create a new product profile before to which you can assign custom permissions.

  1. Log into Cloud Manager at

  2. Select the product AEM Managed Services.

  3. Search for and instance with name matching the pattern *-cloud-manager and tap or click to manage users and permissions.

  4. You are redirected to the Products tab of the Admin Console, where you can manage users and permissions for cloud manager. In the Admin Console, tap or click the New Profile button.

New Profile button

  1. Provide the general details about the profile.

    • Product profile name - A descriptive name for the profile
    • Display name - An abbreviated name that will be shown in the UI (options)
    • Description - An informative description of the profile explaining its purpose (optional)
    • Notify users by email - When selected, users will be notified by email when they are added or removed from this profile.
  2. Tap or click Save when complete.

The new product profile is saved and is visible in the list of product profiles in the Admin Console.

Assign Custom Permissions to Profile

Now that you have a new product profile, you can assign custom permissions to it.

  1. In the Admin Console, tap or click the name of the new product profile you just created.

  2. In the window that opens, select the Permissions tab to view a list of editable permissions.

    Editable permissions

  3. Tap or click on the Edit link of a permission to edit it.

  4. The Edit Persmissions window opens.

    • The permission you selected in the previous step is selected in the left column.
    • The permission items available for assignment for the permission are in the middle column labeled Available Permission Items.
    • The assigned permissions items are in the right column labeled Included Permission Items.

    Edit permission items

  5. Tap or click the plus (+) icon next to the permission item to add it to the column Included Permission Items.

    • Tap or click the i icon next to a permission item to learn more about it.
  6. Tap or click the Add all button at the top of the Available Permissions column to add all permissions. Likewise tap or click Remove all to remove all the previously-selected permissions.

  7. Tap or click Save when you are finished defining the permission items for your new product profile.

Your new product profile is now saved with its custom permissions.

Assign Users to the Custom Permissions

You can now assign users to the new product profile you created with custom permissions.

  1. In the Admin Console, tap or click the name of the new product profile to which you just assigned custom permissions.

  2. In the window that opens, select the Users tab.

  3. Tap or click the Add Users button and assign users to your new product profile with custom permissions.

Please see the section Add users and user groups to a product profile of the document Manage product profiles for enterprise users for more details on how to use the Admin Console.

Configurable Permissions

The following permissions are available for creating custom profiles.

Permission Description
Program Access Allow users to access programs
Program Edit Allow users to edit programs
Pipeline Create Allow users to create new pipelines
Pipeline Delete Allow users to delete pipelines
Pipeline Edit Allow users to edit pipelines
Production Deployments Approve/Reject Allow users to approve or reject a production deployment step
Pipeline Executions Cancel Allow users to cancel pipeline executions
Pipeline Executions Start Allow users to start a new pipeline executions
Override/Reject Important Metric Failures Allow users to override/reject important metric failures
Production Deployments Schedule Allow users to schedule a production deployment step
Repository Info Access Allow users to access repository info and generate access password
Repository Create Allow users to create new git repositories
Repository Delete Allow users to delete git repositories
Repository Edit Allow users to edit git repositories
Repository Code Generate Allow users to generate project from archetype
Content Copy Manage Allow users to manage content copy operations

Organization-Level Permissions

Organization-level permissions refer to permissions which are always given across all of the programs in an organization.

The following permissions are organization-level permissions:

  • Repository Info Access This tenant/organization level permission allows users to generate username, password and repository URL for access and contributing to customer project.
    • Username and password for repository access will be common across all the repos in the org, however repository URL will be unique to each program.
    • Please see the document Source Code Repository for more information.


The following terms are used in creating and managing custom permissions and pre-defined roles.

Term Description
Predefined Permissions Predefined roles like Business Owner, Deployment Manager, etc. to govern various features of Cloud Manager. For details on pre-defined roles, please see the document Role-Based Permissions.
Custom Permissions Cloud Manager features which allows users to create permission profiles to define roles to govern supported features of Cloud Manager
Permission Profile Created in the admin console to manage configurable permissions which will be applicable to users who are part of the permission profile
Configurable Permission Cloud manager permissions which can be configured in permission profile
Permission Item A program, environment or pipeline resource on which a permission can be applied

Permission items refer to the scope where permission will be applied. Typically it will be one of the following.

Permission Item Type Example Description
Organization organization:companyA All applicable resources of an organization. A resource could be a program, environment, or pipeline. If the user adds an organization for any permission then all new resources in that organization will also have that permission.
Program Program A All applicable resources of a program
Environment Program A : environment Applicable on a specific environment
Pipeline Program A : Pipeline Applicable on a specific pipeline


Please keep in mind the following limitations when using custom permissions.

  • A limited set of permissions is available for creating custom profiles.
  • Resources like program, environment, pipeline etc. created in Cloud Manager may take up two minutes to display in Admin Console for permission configuration.
  • In rare scenarios where custom permissions service fails to respond, predefined profiles are still available and users in predefined profiles still have appropriate access.

Frequently-Asked Questions

Which permission profiles are predefined permission profiles?

  • Business Owner
  • Program Manager
  • Deployment Manager
  • Developer

For details on pre-defined roles, please see the document Role-Based Permissions.

What happens to predefined permission profiles with introduction to custom profiles?

Default product profiles and cloud manager roles continue to work the same as before.

Can I edit predefined permission profiles?

No, default profiles are non-editable. You can not add or remove permissions to default permission profile. You can only add or remove users from predefined profiles.

Should I delete predefined permission profiles since custom profiles are now available?

Predefined permission profiles must not be deleted from the Admin Console.

Can I add users to multiple permission profiles?

Yes, A user can be part of multiple profiles including predefined and custom permission profiles. When a user is assigned to multiple profiles, the combined permissions from all the assigned permission profiles will be available to that user.

What happens if a user has permission to edit an environment/pipeline but doesn’t have access to a program which contains the environment/pipeline?

In this case the user won’t be able to access the environment or pipeline if they don’t have the Program Access permissions containing the environment or pipeline.

What happens if I have both AEM as a Cloud Service and AMS programs in the same IMS org? Can I manage permissions from one profile?

You should create separate profile for each product type (i.e. one for AEM as Cloud Service and one for Adobe Managed Services or AMS).

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