AEM Mobile - GDPR Readiness aem-mobile-gdpr-readiness
AEM Mobile GDPR Support aem-mobile-gdpr-support
AEM Mobile is ready to assist customers with their GDPR compliance obligations. No personal data is stored in AEM Mobile. If you are provisioned, you can log on to Adobe Experience Mobile with your Adobe ID.
Adobe Digital Publishing Suite adobe-digital-publishing-suite
Adobe’s digital publishing product (which precedes AEM Mobile) supports Adobe’s GDPR readiness initiatives. See https://business.adobe.com/privacy/general-data-protection-regulation.html. The following provides specifics on support for GDPR relevant functions in the Digital Publishing Suite product including how to work with Adobe to initiate GDPR requests.
To ensure you are not confusing AEM Mobile with the older Digital Publishing Suite product, you can log in to the Digital Publishing Suite product here:
https://acrobat.adobe.com/us/en/
Initiating a GDPR request initiating-a-gdpr-request
Contact Adobe Customer Care so you can initiate a GDPR request for the Digital Publishing Suite.
The following IDs are required to locate customer data. Any subset received implies that the other IDs were not applicable to this user.
Mandatory:
- Customer’s contract ID: dpsc-contractId
Provide at least 1 of the following:
- End user’s customer provided OAuth ID (the ID that is used in the customer’s direct entitlement system): dpsc-directEntitlementId
- For Windows app users, the end user’s App Store ID: dpsc-windowsAppStoreId
- The email address the end user used to interact with the DPS App: email
Frequently Asked Questions (FAQ) frequently-asked-questions-faq
Is Adobe deleting my App Store purchases when initiating a DELETE request?
Adobe deletes information that it has of App store purchases (subscriptions, and so on), but purchases are still on record in the App stores. If the App (end-user) is logged into the App store, those receipts are picked up again and sent to Adobe. Later, those are considered as new purchases and are restored by the App, with access again.
Is Adobe deleting customer-provided entitlements when initiating a DELETE request?
Adobe deletes information that it has of the customer’s additional direct entitlement allowances. If the App (end-user) logs in to the OAuth mechanism that the customer has used, it sends information to Adobe and the services pick up the extra entitlements again.
What is expected of the end user?
Since the key of assigning entitlements to the App resides on the device as part of the viewer software, the end user should uninstall the App. The end user should realize that if they reinstall the App, then existing purchases (associated with the App store user) and direct entitlement allowances (associated with the OAuth user of the customer) are still restored.
What happens when an app is shared between people on a device?
Adobe has minimal information that associates directly back to a specific user. It associates the data using a randomly created UUID that is held in the App’s data and is passed in every request the App initiates. This means that end users sharing the App on the same device use the same UUID and all the data is considered owned by the person making the GDPR request. For both Access and Delete requests, DPSC considers people that share an App as one person.
What Personal Data is tracked with Analytics?
None. There is data being tracked, but it is at the App level (not personal). This includes events like launches, crashes, close, activities, purchases, or folio overlays. Geographical locations, names, device IDs, or IP addresses are not tracked.
The end user provided their information but nothing was found. Why not?
As the Digital Publishing Suite product evolved, service implementations were changed and more data was obfuscated. If no data was found using the user’s provided data, it means that the user’s data cannot be tracked back to that person.
Example example
Contact Adobe Customer Care so you can initiate a GDPR request.
Here’s an example of the inputs and resulting outputs of a Digital Publishing Suite GDPR request:
Inputs: inputs
dpsc-contractId = "12345-1234-12416234"
directEntitlementId = "1234-1234-1234"
windowsAppStoreId = "testWinAppStoreId"
email = "test@what.com"
Outputs outputs
{
"jobId": "test-1524750204384",
"product": "DPSC",
"action": "access",
"userIDS": [
{
"namespace": "email",
"value": "test@what.com"
},
{
"namespace": "windowsAppStoreId",
"value": "testWinAppStoreId"
},
{
"namespace": "directEntitlementId",
"value": "1234-1234-1234"
}
],
"receiptData": {
"recordsFound": 6,
"recordsAffected": 0,
"tablesModified": 0,
"subscriptionsFound": 24,
"entitlementsFound": 24
},
"records": {
"DPS_Stage_EntitlementUserDevices": [
{
"user_id": "testc685-c9ca-4c1e-a11b-07d10ec724cf",
"device_id": "appleStore:test1b16-f032-4d9c-9200-0d19999405c4",
"account_id": "test@what.com"
},
{
"user_id": "test967d-5179-4dc6-958c-facd9d94da38",
"device_id": "appleStore:test3f07-d5aa-4b32-8fac-b2b690b7ccd7",
"account_id": "test@what.com"
},
{
"user_id": "test1838-6494-4e74-912c-1edf61581d0e",
"device_id": "appleStore:test3813-f8cc-49ce-b021-50eb0814a3bb",
"account_id": "1234-1234-1234"
},
{
"user_id": "test5468-1a11-4e4c-be43-274181a9ef81",
"device_id": "appleStore:testf082-2783-498d-ab62-b1b2e3eb67ae",
"account_id": "1234-1234-1234"
}
],
"DPS_Stage_EntitlementUsers": [
{
"id": "store:test04a7-33a3-4b90-863d-79981ead0f19:appleStore",
"part_id": "0",
"alias_user_id": "testWinAppStoreId"
},
{
"id": "internal:testd2da-0606-4444-87ef-0d5a1d4a121d:adobe",
"part_id": "0",
"user_id": "test@what.com"
}
],
"DPS_Stage_Subscriptions": [
{
"id": "appleStore:testc685-c9ca-4c1e-a11b-07d10ec724cf",
"account_id": "test3531-a209-4391-beb9-951c7822244e",
"overflow": "test4e59-86a8-4b75-b699-77e980c287ab",
"entitlement_count": "12"
},
{
"id": "appleStore:test5468-1a11-4e4c-be43-274181a9ef81",
"account_id": "test491b-379e-4d24-96ef-e481bf8d3062",
"overflow": "test931b-7422-485d-85a5-134828187b6c",
"entitlement_count": "12"
}
],
"DPS_Stage_Entitlements": [
{
"id": "samsungStore:testc685-c9ca-4c1e-a11b-07d10ec724cf",
"account_id": "test7332-60a0-42b8-a508-474668d83d2e",
"overflow": "test9bc3-94d0-43cf-b132-0629868f7d9d",
"entitlement_count": "12"
},
{
"id": "appleStore:test5468-1a11-4e4c-be43-274181a9ef81",
"account_id": "testf766-102a-460d-8f5a-42f7bb9d68b7",
"overflow": "test4d96-2197-45a8-9caf-2aa2846b770c",
"entitlement_count": "12"
}
],
"s3Buckets": {
"name": "DPS-Entitlements-Overflow",
"folder": "stage/",
"overflows": {
"subscriptions": [
"test4e59-86a8-4b75-b699-77e980c287ab",
"test931b-7422-485d-85a5-134828187b6c"
],
"entitlements": [
"test9bc3-94d0-43cf-b132-0629868f7d9d",
"test4d96-2197-45a8-9caf-2aa2846b770c"
]
}
}
}
}