When user tries to convert Word or Excel files to PDF on Microsoft Windows Server, the following error is encountered as:
Error message from the primary converter:
ALC-PDG-015-003-The system cannot open the input file. Please submit your file again or contact your system administrator.
Perform the following steps to resolve the issue:
To access the System Configuration Utility, go to Start > Run and then enter MSCONFIG.
Click the Tools tab and scroll down and select Change UAC Settings. Click Launch to run the command in a new window.
Adjust the slider to the Never notify level. When finished, close the command window and close the System Configuration window.
Verify that registry setting for UAC is set to 0 (zero). Perform the following steps to verify:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system\. Ensure value of EnableLUA is set to 0 (zero).
Restart your computer.
This solution applies to the following: