Correspondence Management Overview


Correspondence Management centralizes and manages the creation, assembly and delivery of secure, personalized, and interactive correspondences. It enables you to quickly assemble correspondence from both pre-approved and custom-authored content in a streamlined process from creation to archival. As a result, your customers get the right communication at the right time in the right way: timely, accurate, convenient, secure, and relevant. Your business maximizes the value of customer interactions and minimizes cost and risk with a process that is streamlined for ease, speed, and productivity.


Efficient and Productive

It streamlines processing, enabling you to:

  • Deploy and manage templates and content in an intuitive interface designed for business users
  • Quickly assemble correspondence from both pre-approved and custom-authored content


It provides higher-quality communications, enabling you to:

  • Manage business rules and approved content in a centralized content repository
  • Use AEM DAM for managing images
  • Create Adobe PDF files for archiving and auditing
  • Create organizationally compliant messages using preapproved content through embedded business rules.


It improves customer engagement, enabling you to:

  • Add interactive technologies to enable a two-way channel, reducing paper submissions
  • Protect sensitive information with built-in, end-to-end document security
  • Send correspondence via customer’s preferred communication channel, whether electronic, mail, mobile, or fax.

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