Interactive Communications Overview

This article includes overview, sample use cases, creation workflow, and differences between Interactive Communication and letter.

Interactive Communications centralizes and manages the creation, assembly, and delivery of secure, personalized, and interactive correspondences such as business correspondence, documents, statements, benefit notices, marketing mails, bills, and welcome kits.

Key capabilities

Following are the key capabilities of Interactive Communications:

• Out-of-the-box integration with form data model to enable easy and streamlined access to back end databases and other CRM systems, such as MS® Dynamics
• Integrated authoring interface for print and web channels with ability to auto generate web channel from the print channel
• Charts to present information in easily understandable visual formats in print and web
• Document fragments support rule editor and form data model
• Agent user interface displays print and web preview of the Interactive Communication
• Drag-and-drop components to quickly construct print and web channels

Interactive Communication creation

Workflow

To create an Interactive Communication, have the building blocks for Interactive Communication ready and then complete the following steps:

1. Choose to create an Interactive Communication.

2. Specify the form data model, prefill service, and print and web channel templates. You can choose to generate web channel from the print channel.

3. Using the drag-and-drop interface, add document fragments, images, components to print and web channel of the Interactive Communication as required.

4. Configure the properties for the components inserted, such as the following:

   1. Images
   2. Tables (Including Layout Fragments)
   3. Charts
   4. Document fragments

5. Preview print and web channels and, if required, edit the Interactive Communication.

6. The agent uses the Agent UI to prepare the Interactive Communication for sending it to the recipient/post process.

Building blocks

Following are the building blocks required for creating an Interactive Communication:

• Form data model
• Print and web channel templates
• Document fragments
• Images
• Themes for the Web channel

Interactive Communications Vs Correspondence Management

Interactive Communication is the default and recommended approach to create customer communications. To continue using the letters creating in AEM 6.3 Forms and AEM 6.2 Forms, you need to install a compatibility package. Following is a comparison between capabilities of Interactive Communication and letter.

Business.Adobe.com resources

Multichannel Communication Ecommerce Integrations Embedded Charts Document Generation Digital Asset Management Digital Signage