Configuring Shared Queues

Shared Queues let you configure and manage user queues effectively. A user queue is simply all tasks assigned to a user, see To Do Lists for more information. You can assign, unassign, and reassign user queues depending on your organizational needs. You can manage Shared Queues in two ways:

Manage Access To A User

You can manage access to a selected user queue using this option.

Manage Access By A User

You can manage shared queues assigned to a selected user using this option.

Managing access to a selected user queue

Manage Access To A User functionality lets you manage access to a selected user queue. You can grant or revoke access to a selected user queue to other users in your organization. For example, Kara Bowman is out of office. Using the Manage Access To A User functionality, Kara’s queue can be shared with Akira Tanaka and John Jacobs for completion. At a later point, when Kara returns to the office, you can revoke access to her queue from Akira Tanaka and John Jacobs.

Once shared, these tasks can be completed by the user, with access to the queue, using Workspace.

Configuring access to a selected user queue

1. Log in to administration console using an Administrator account.

2. Select Services > Forms Workflow > Shared Queue.

3. On the Manage Access To A User tab, find, and select the user whose queue you wish to share. At any point, the bottom-right pane displays the list of users with access to the selected user queue.

4. In the bottom-left pane, find and select the user. Click Share.

5. Click Save to complete.

Revoking access to a selected user queue

1. Log in to administration console using an Administrator account.

2. Select Services > Forms Workflow > Shared Queue.

3. On the Manage Access To A User tab, find, and select the user whose queue you wish to manage.

4. The bottom-right pane displays the list of users with access to the selected user queue. Select the user and click Revoke.

5. Click Save to complete.

Managing queues assigned to a user

Manage Access By A User functionality lets you manage queues assigned to a selected user. You can grant or revoke access to user queues to a selected user individually. For example, you wish to assign Akira Tanaka and John Jacobs user queues to Kara Bowman. Using the Manage Access By A User functionality, you can search for Kara Bowman and grant access to tasks assigned to Akira Tanaka and John Jacobs. At a later point, you can revoke Kara Bowman’s access to these user queues.

Once assigned, these tasks can be completed by the user using Workspace.

Granting access to a selected user queue

1. Log in to administration console using an Administrator account.

2. Select Services > Forms Workflow > Shared Queue.

3. On the Manage Access to a User tab, find, and select the user whose queue you wish to share. At any point, the bottom-right pane displays the list of users with access to the selected user queue.

4. In the bottom-left pane, find and select user queues you wish to share with the selected user. Click Share.

5. Click Save to complete.

Revoking access to a selected user queue

1. Log in to administration console using an Administrator account.

2. Select Services > Forms Workflow > Shared Queue.

3. On the Manage Access By A User tab, find, and select the user whose queue you wish to manage.

4. The bottom-right pane displays the list of user queues assigned to the selected user. Select the user queue and click Revoke.

5. Click Save to complete.