Adobe supports (AEM) Adobe Experience Manager on the platforms as detailed in the following information in this document.
For any issues that are related to the platform, contact the platform vendor.
Depending upon the platform on which you install AEM, there could be different sets of requirements for user management.
Minimum requirements for installing Adobe Experience Manager:
Minimum requirements for running Adobe Experience Manager:
For further information, see the Hardware Sizing Guidelines.
This document lists the supported client and server platforms for Adobe Experience Manager. Adobe provides several levels of support, both for recommended configurations and other configurations.
Adobe recommends these configurations and provides full support as part of the standard software maintenance agreement.
|A: Supported||Adobe provides full support and maintenance for this configuration. This configuration is covered by Adobe's quality assurance process.|
|R: Restricted Support||To ensure customers project success, Adobe provides full support within a restricted support program, which requires that specific conditions are met. R-level support requires a formal customer request and confirmation by Adobe. For more information, contact Adobe Customer Care.|
|Z: Not supported||The configuration is not supported. Adobe does not make statements about whether the configuration works, and does not support it.|
The application requires a Java™ Virtual Machine to run, which is provided by the Java™ Development Kit (JDK) distribution.
Adobe Experience Manager operates with the following versions of the Java™ Virtual Machines:
Track the Security Bulletins from the Java™ vendor. Doing so ensures the safety and security of production environments. Also, always install the latest Java™ updates.
|Oracle Java™ SE 17 JDK||Z: Not supported
|Oracle Java™ SE 11 JDK - 64-bit||A: Supported
|Oracle Java™ SE 10 JDK||Z: Not supported
|Oracle Java™ SE 9 JDK||Z: Not supported
|Oracle Java™ SE 8 JDK - 64-bit||A: Supported
|IBM® J9 VM - build 2.9, JRE 1.8.0||A: Supported
|IBM® J9 VM - build 2.8, JRE 1.8.0||A: Supported
|Azul Zulu OpenJDK 11 - 64-bit||A: Supported
|Azul Zulu OpenJDK 8 - 64-bit||A: Supported
Oracle has moved to a “Long Term Support” (LTS) model for Oracle Java™ SE products. Java™ 9, Java™ 10, and Java™ 12 are non-LTS releases by Oracle (see Oracle Java™ SE support roadmap). To deploy AEM in production environment, Adobe provides support only for the LTS releases of Java™. Support and distribution of the Oracle Java™ SE JDK, including all maintenance updates of LTS releases beyond the end of the public updates, is supported by Adobe directly for all AEM customers that use the Oracle Java™ SE technology. See the Java™ support policy for Adobe Experience Manager.
Important: Oracle Java™ 11 is supported until September 2026 at a minimum. Support for Oracle Java™ 17 is in preparation.
The IBM® JRE is only supported along with WebSphere® Application Server.
Azul Zulu OpenJDK LTS versions are supported for on-premises AEM deployments starting with version 6.5 SP9. Support and distribution of the Azul Zulu JDK LTS versions must be licensed directly from Azul by Adobe customers.
Various options exist to deploy the repository of Adobe Experience Manager. See the following list for supported technologies and storage options.
|File system with TAR files
|File system with Datastore
|Store binaries in TAR files on file system
||Binaries||Z: Not supported for production|
|Amazon S3||Binaries||A: Supported|
|Microsoft® Azure Blob Storage||Binaries||A: Supported|
|MongoDB Enterprise 4.4||Repository||A: Supported
|MongoDB Enterprise 4.2||Repository||A: Supported
|MongoDB Enterprise 4.0||Repository||Z: Not supported|
|MongoDB Enterprise 3.6||Repository||Z: Not supported|
|MongoDB Enterprise 3.4||Repository||Z: Not supported|
|IBM® DB2® 10.5||Repository & Forms Database||R: Restricted Support
|Oracle Database 12c (12.1.x)||Repository & Forms Database||R: Restricted Support|
|Microsoft® SQL Server 2016||Forms Database||A: Supported|
|Apache Lucene (Quickstart built-in)||Search Service||A: Supported|
|Apache Solr||Search Service||A: Supported|
See Deploying Communities for additional information regarding the AEM Communities capability.
MongoDB is third-party software and is not included in the AEM licensing package. For more information, see the MongoDB licensing policy page.
To get the most of your AEM deployment with MongoDB, Adobe recommends licensing the MongoDB Enterprise version to benefit from professional support. See Recommended Deployments for more information.
The license includes a standard replica set, which is composed of one primary and two secondary instances that can be used for either the author or the publish deployments.
In case you want to run both author and publish on MongoDB, two separate licenses must be purchased.
Adobe Customer Care assists qualifying issues related to the usage of MongoDB with AEM.
For more information, see the MongoDB for Adobe Experience Manager page.
Supported relational databases as listed above are third-party software and are not included in the AEM licensing package.
To run AEM 6.5 with a supported relational database, a separate support contract with a database vendor is required. Adobe Customer Care assists qualifying issues related to the usage of relational databases with AEM 6.5.
Most relational databases are currently supported within Level-R on AEM 6.5, which comes with support criteria and a support program as stated in the Level-R description above.
Adobe Experience Manager can run either as a stand-alone server (the quickstart JAR file) or as web application within a third-party application server (the WAR file).
Minimum Servlet API Version required is Servlet 3.1
|Quickstart built-in Servlet Engine (Jetty 9.4)||A: Supported|
|Oracle WebLogic Server 12.2 (12cR2)||Z: Not supported|
|IBM® WebSphere® Application Server Continuous Delivery (LibertyProfile) with Web Profile 7.0 and IBM® JRE 1.8||R: Restricted Support for new contracts
|IBM® WebSphere® Application Server 9.0 and IBM® JRE 1.8||R: Restricted Support for new contracts
|Apache Tomcat 8.5.x||R: Restricted Support for new contracts
|JBoss® EAP 7.2.x with JBoss® Application Server||Z: Not supported|
|JBoss® EAP 7.1.4 with JBoss® Application Server||R: Restricted Support for new contracts
|JBoss® EAP 7.0.x with JBoss® Application Server||Z: Not supported|
Adobe Experience Manager works with the following server platforms for production environments:
|Linux®, based on Red Hat® distribution||A: Supported
|Linux®, based on Debian distribution incl. Ubuntu||A: Supported
|Linux®, based on SUSE® distribution||A: Supported
|Microsoft® Windows Server 2019
||R: Restricted Support for new contracts
|Microsoft® Windows Server 2016
||R: Restricted Support for new contracts
|Microsoft® Windows Server 2012 R2||Z: Not supported|
|Oracle Solaris™ 11||Z: Not supported|
|IBM® AIX® 7.2||Z: Not supported|
If you are installing AEM Forms 6.5, make sure you have installed the following 32-bit Microsoft® Visual C++ redistributable.
Adobe Experience Manager is supported running in a virtual machine on cloud computing environments. These environments include as Microsoft® Azure and Amazon Web Services (AWS), running in compliance with the technical requirements listed on this page, and according to Adobe’s standard support terms.
For a cloud-native environment, review the latest offering from the AEM product line: Adobe Experience Manager as a Cloud Service. See Adobe Experience Manager as a Cloud Service Documentation for details.
Adobe also offers Adobe Managed Services to deploy AEM on Azure or AWS. Adobe Managed Services provides experts with experience and skills of deploying and operating AEM in these cloud computing environments. See additional documentation on Adobe Managed Services.
In all other cases of deploying AEM on Azure or AWS, or any other cloud computing environment, support from Adobe is contained to the virtual compute environment. That virtual environment must be run in compliance with the technical specifications listed on this page. Any reported issue relative to AEM running in any of these cloud environments must be reproducible independently from any cloud service specific to the cloud computing environment. That is, unless the cloud service is supported as part of the technical requirements listed on this page, for example Azure Blob storage or AWS S3.
For recommendations on how to deploy AEM on Azure or AWS, outside of Adobe Managed Services, Adobe recommends working directly with the cloud provider. Or, working with Adobe partners supporting the deployment of AEM in the cloud environment of your choice. The selected cloud provider or partner is responsible for the sizing specifications, design, and implementation of the architecture, to meet your specific performance, load, scalability, and security requirements.
The Dispatcher is the caching and load-balancing component. Download the latest Dispatcher version. Experience Manager 6.5 requires Dispatcher version 4.3.2 or higher.
The following web servers are supported for use with Dispatcher version 4.3.2:
|Apache httpd 2.4.x
|Microsoft® IIS 10 (Internet Information Server)||A: Supported|
|Microsoft® IIS 8.5 (Internet Information Server)||Z: Not supported|
Web servers built based on Apache httpd source code have as much support as the version of httpd on which it is based. If in doubt, ask Adobe for confirmation of the support level related to the respective server product. Following cases:
Dispatcher is not available for Apache 2.4.x for Windows operating systems.
The Adobe Experience Manager user interface works with the following client platforms. All browsers are tested with the default set of plug-ins and add-ons.
The AEM user interface is optimized for larger screens (typically notebooks and desktop computers) and tablet form factor (such as Apple iPad or Microsoft® Surface). The phone form factor is not supported.
Support for browsers with rapid release cycles:
Mozilla Firefox, Google Chrome, and Microsoft® Edge release updates every few months. Adobe is committed to provide updates for Adobe Experience Manager to maintain the support level as stated below with upcoming versions of these browsers.
|Browser||Support for UI
||Support for Classic UI|
|Google Chrome (Evergreen)||A: Supported||A: Supported|
|Microsoft® Edge (Evergreen)||A: Supported||A: Supported|
|Microsoft® Internet Explorer 11||Z: Not supported||Z: Not supported|
|Mozilla Firefox (Evergreen)||A: Supported||A: Supported|
|Mozilla Firefox last ESR ||A: Supported||A: Supported|
|Apple Safari on macOS (Evergreen)||A: Supported||A: Supported|
|Apple Safari 11.x on macOS||Z: Not supported||Z: Not supported|
|Apple Safari on iOS 12.x||A: Supported ||Z: Not supported|
|Apple Safari on iOS 11.x||Z: Not supported||Z: Not supported|
Generally, browser support for websites rendered by AEM Sites depends on the implementation of AEM page templates, design and component output, and is therefore in control of the party implementing these parts.
Microsoft® Windows 7+
When connecting with Microsoft® Windows 7+ to an AEM instance that is not secured with SSL, basic authentication over unsecured network must be enabled in Windows. It requires a change in the Windows Registry of the WebClient:
Locate the registry subkey:
Add the BasicAuthLevel registry entry to this subkey using a value of 2 or more.
This section provides special notes and more detailed information about running Adobe Experience Manager and its add-ons.
All elements of Adobe Experience Manager (Instance, Dispatcher) can be installed in both IPv4 and IPv6 networks.
Operation is seamless as no special configuration is required. You specify an IP address using the format that is appropriate to your network type, if necessary.
When an IP address must be specified, you can select (as required) from the following:
An IPv6 address. For example,
An IPv4 address. For example,
A server name. For example,
The default case of
localhost is interpreted for both IPv4 and IPv6 network installations. For example,
AEM Dynamic Media is disabled by default. See here to enable Dynamic Media.
With Dynamic Media enabled, the following additional technical requirements apply.
These system requirements only apply if you use Dynamic Media - Hybrid mode; Dynamic Media - Hybrid mode has an embedded image server, which is only certified on certain operating systems.
For Dynamic Media customers who run Dynamic Media - Scene7 mode (that is, dynamicmedia_scene7 run mode), there are no additional system requirements; only the same system requirements as AEM. Dynamic Media - Scene7 mode architecture uses the cloud-based image service and not the service embedded in AEM.
The following hardware requirements are applicable for both Linux® and Windows:
If you are using Dynamic Media on Linux®, the following prerequisites must be met:
If the locale is set such that LC_CTYPE is not equal to
en_US.UTF-8, it prevents Dynamic Media from working. To see what its value is, type “locale” at the command prompt. If it not set properly, then set the LC_CTYPE environment variable to the empty string by typing “export LC_CTYPE=” before running AEM.
Disabling SELinux: Image Serving does not work with SELinux turned on. This option is enabled by default. To remedy this issue, edit the /etc/selinux/config file and change the SELinux value from:
NUMA Architecture: Systems with processors featuring AMD64 and Intel® EM64T are typically configured as non-uniform memory architecture (NUMA) platforms. That is, the kernel constructs multiple memory nodes at boot-time rather than constructing a single memory node.
The multiple node construct can result in memory exhaustion on one or more of the nodes before other nodes become exhausted. When memory exhaustion happens the kernel can decide to kill processes (for example, the Image Server or Platform Server) even though there is available memory.
Therefore, Adobe recommends that if you are running such a system that you turn off NUMA using the numa=off boot option to avoid the kernel killing these processes.
Server host name must resolve: Ensure that the host name of the server is resolvable to an IP address. If that is not possible, add the fully qualified host name and the IP address to /etc/hosts:
<ip address> <fully qualified hostname>
To use Dynamic Media on Windows, install Microsoft® Visual Studio 2010, 2013, and 2015 redistributable for x64 and x86.
For Windows x64:
For Windows x86:
Supported Formats for Conversion to PDF
|Acrobat 2020 classic track latest version||XPS, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, DWG, DXF, and DWF|
|Acrobat 2017 classic track latest version (Deprecated)||XPS, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, DWG, DXF, and DWF|
|Microsoft® Office 2019||DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, and TXT|
|Microsoft® Office 2016 (Deprecated)||DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, and TXT|
|Microsoft® Office Visio 2016 (Deprecated)
|Microsoft® Publisher 2019
|Microsoft® Publisher 2016 (Deprecated)
|Microsoft® Project 2016 (Deprecated)
|OpenOffice 4.1.10||ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, XLS, XLSX, DOC, DOCX, PPT, PPTX, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, RTF, and TXT|
|OpenOffice 4.1.2 (Deprecated)||ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, XLS, XLSX, DOC, DOCX, PPT, PPTX, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, RTF, and TXT|
PDF Generator supports only English, French, German, and Japanese versions of the supported operating systems and applications.
XMP write-back is supported and enabled for the following platforms and file formats:
Linux® (32-bit and 32-bit application support on 64-bit systems). For steps to install 32-bit client libraries, see How to enable XMP extraction and write-back on 64-bit Red Hat® Linux®.
macOS X (64-bit)
File Formats: JPEG, PNG, TIFF, PDF, INDD, AI, and EPS.
XMPFilesProcessor process requires library GLIBC_2.14 to work. Use a Linux® kernel that contains GLIBC_2.14, for example Linux® kernel version 3.1.x. It improves performance for processing assets that contain a large amount of metadata, like PSD files. Using a previous version of GLIBC leads to error in logs starting with
com.day.cq.dam.core.impl.handler.xmp.NCommXMPHandler Failed to read XMP.