Adobe Experience Manager Readiness for Data Protection and Data Privacy Regulations aem-readiness-for-data-protection-and-data-privacy-regulations

Adobe is providing documentation and procedures (with APIs when available), for the customer privacy administrator or AEM administrator to handle data protection and data privacy requests and help our customers be compliant with these regulations. The procedures documented will allow customers to execute the regulatory requests manually or by calling into APIs, where available, from an external portal or service.

Introduction introduction

Instances of Adobe Experience Manager, and the applications that run on them, are owned and operated by our customers.

As a consequence, data protection regulations, such as GDPR, CCPA, and others, are largely the responsibility of the customers.

As a very brief introduction, the regulations for data privacy and protection include new rules to be followed by the roles of:

The main provisions in such regulations are:

For Adobe Experience Manager:

Adobe is providing procedures for handling privacy requests related to Access, Delete and Opt-Out for Adobe Experience Manager. In some cases, there are APIs available that can be called from a customer developed portal or scripts to help with automation.

The following diagram illustrates what a privacy request workflow might look like (illustrated using Adobe Experience Manager 6.5):

Adobe Experience Manager and Regulatory Readiness aem-and-regulatory-readiness

Please see the sections below for regulatory documentation for product areas of AEM.

AEM Foundation aem-foundation

See Handling Data Protection and Privacy Requests for the AEM Foundation.

AEM Opting Into Aggregate Usage Statistics Collection aem-opting-into-aggregate-usage-statistics-collection

See Aggregated Usage Statistics Collection.

AEM Sites aem-sites

See AEM Sites - Data Protection and Privacy Readiness.

AEM Commerce aem-commerce

See AEM Commerce - Data Protection and Privacy Readiness.

AEM Mobile aem-mobile

See AEM Mobile - Data Protection and Privacy Readiness.

AEM Integration with Adobe Target & Adobe Analytics aem-integration-with-adobe-target-adobe-analytics

These Adobe Experience Manager integrations are with data protection and privacy (for example, GDPR or CCPA) ready services. No personal data from Adobe Target or Adobe Analytics is stored in AEM in relation to the integrations.
For further information see:

AEM Communities aem-communities

AEM Communities bestows upon the data subjects right to their data portability, right to access, and right to be forgotten by means of out-of-the-box APIs. These APIs enable bulk deletion and bulk export of user generated content, and disabling user accounts identified through their authorizable IDs. However, permanent deletion of user account is realizable through deletion of user node in CRXDE Lite, which addresses the need of easy Opt-out from the system.

Additionally, AEM Communities offers privacy by design owing to its Bulk Moderation console, which allows privileged members to find and delete the contributions and details of the users. The Members management console enables limiting to the point of banning a contributor. Moreover, it authorizes the data subjects to delete the contributions authored by them.

AEM Forms aem-forms

AEM Forms includes components and workflows that capture, process, and store data to orchestrate business processes and complete digital transactions. Different components use different data stores and allow integration with custom data stores as well. The following documentation explains procedures and guidelines for accessing and handling user data to support data protection and privacy (for example, GDPR or CCPA) workflows for a component.