X-Env-sender is different than the from domain

Last update: Tue Jul 23 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

This article is a detailed guide on how to fix the issue when a X-Env-sender is different than the from domain by reviewing the route to the correct external account.

Description description

Environment

Campaign Classic v7

Issue/Symptoms

In the e-mail deliveries received the X-Env-sender is different than the from domain.

Steps to reproduce:

Send a proof or delivery using a custom domain.
Check the internet settings of the e-mail you received > the X-Env-sender is different than the from domain.

Resolution resolution

The difference between the domain of error address and the domain of sender address indicates that the delivery is not using the domain’s routing. You should review the definition of the delivery and change the routing to the correct external account.

Cause:

This happens because the domain of the error address on the e-mail delivery is different than the domain of the sender address.

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