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When sending a follow-up message, the @processed field is empty

Last update: Fri Oct 27 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

If you see that the  @processed field remains empty on sending a follow-up message, restart the updateEventsStatus workflow.

Description description

Environment

Adobe Campaign Standard

Issue/Symptoms

When sending a follow-up message using the steps documented here, the @processed field is empty.

Steps to reproduce

  1. Follow the steps to send a follow-up message as detailed in our Adobe Campaign Standard Documentation.
  2. Run the workflow setup as described in the documentation; no results are queried in the Query activity.
  3. After further checks, the @processed field didn’t have any value.

Resolution resolution

To resolve this issue, restart the workflow — updateEventsStatus.

Cause

The @processed indicator is filled when the updateEventsStatus workflow runs. If the workflow is in a paused state, the field remains empty.

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