Workfront Fusion: JWT Connection Error for AEM Assets Fusion

Last update: 2023-11-21

If you see a JWT connection error while configuring a connection for AEM Assets as a Cloud Service using the Fusion AEM Assets module, check if the private key is formatted correctly.

Description

Environment

  • Adobe Workfront Fusion
  • Adobe Experience Manager

Issue/Symptoms

Configuring the connection for AEM Assets as a Cloud Service using the Fusion AEM Assets module can result in the following error:

Failed to verify connection 'My AEM Assets as a Cloud Service connection'. Function 'jwt' finished with error! error:1E08010C:DECODER routines::unsupported.

This is typically caused by the private key not being formatted properly.

Resolution

Follow these steps to resolve the error:

  1. Copy the private key in the JSON File downloaded from the Adobe Developer Console and open it in a text editing program.
  2. Multiple carriage return characters should be listed in your private key (e.g., \r\n), as shown in the example screenshot below. 
  3. Delete all carriage return characters wherever they show in the private key (e.g., \r\n) and replace it with a manual return.
  4. Once completed, copy and paste the private key into the AEM Assets configuration module in Fusion alongside the other required information to complete the connection.

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