Branding of WebApps URLs in Campaign Classic

This article provides a solution to the question whether a URL can be modified/personalized to have a particular company’s name instead of Adobe servers, while still being hosted by Adobe servers.

Description

Environment
Adobe Campaign Classic (ACC)

Issue
For WebApps, the content is hosted on Adobe servers, and the WebApp URLs look like this format:

https://adobeServer/webapp/otherValues

Can this URL be modified/personalized to have a particular company’s name instead of Adobe servers, while still being hosted by Adobe servers?
(Example: For emails, the mails are sent from Adobe server, but you can use subdomains like “brandA.com” or “brandB.com” by configuring CNAMES, etc.)

Resolution

Solutions
This can be achieved by branding.

The documentation link for branding in Adobe Campaign Standard (ACS) is https://experienceleague.adobe.com/docs/campaign-standard/using/administrating/application-settings/branding.html.

However, for ACC, there currently isn’t any documentation for Campaign Classic.

If this needs to be done in Campaign Classic, you can follow the below steps:

1. Sub-domains that need to be used should be properly configured and delegated.
2. External accounts need to be used for the sub-domains.
3. Custom options need to be created for the tracking mirror and WebApp.
4. Add the sub-domain in the authorized sender address and the error address.
5. Then, you can use the custom option in WebApp to show the URL as mentioned.