Thumbnail is black on uploaded mp4 video assets

Last update: 2023-10-02

Description

Environment

Adobe Experience Manager

Issue/Symptoms

After uploading mp4 files, the generated thumbnails are black.

Resolution

The thumbnail for a video typically corresponds to its initial frame. In cases where this first frame is predominantly black, it can result in the thumbnail representing an all-black rendition of the video.

A feature enhancement request has been initiated within AEM-CS to enhance the default video thumbnail selection process.

The objective is to avoid selecting black frames as thumbnails and instead opt for more suitable frames that better represent the video content.

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