Description
Environment
Campaign Classic
Issue/Symptoms
Getting replies on the sender address instead of the reply address. Is it possible to implement an auto-response to emails that are sent from the platform?
Resolution
This feature is not supported by ACC (Adobe Campaign Classic) OOTB (out of the box).
Possible workarounds to achieve this:
- Try to use the same address for both Reply address and Sender address?
- Try to create a feedback mail box for giving reply to the addresses and then set auto replies for the same.
- Configure the Reply-to address with the working email address and use any external Auto Responder utility to send a pre-defined auto-reply message.