Campaign Analytics connection error: AnalyticsAPIException: received 403, Forbidden

Last update: 2023-10-02

Description

Environment

On-premises:

  • Adobe Analytics
  • Adobe Campaign

Issue/Symptoms

When you create an external account, you struggle to connect to Adobe Analytics and the following error displays:

Cannot process request for method ‘getIMSOrgDetails’. Error Message: 'AnalyticsAPIException: received 403,Forbidden, < HTML> < HEAD> '. Request Details: ‘{“method”:“getIMSOrgDetails”,“internalName”:“cxb_AC_AAIntegration_CXB”,“useUserAccessTokenIfPresent”:“true”}’

Resolution

As an on-premises customer, if a firewall is implemented on your side, you must add the Analytics endpoint analytics.adobe.io/discovery/me to your allowlist.

Cause

The Analytics endpoint was not in the allowlist.

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