Documentation

Incorrect request error when configuring the Workfront for Jira add-on

Last update: Mon Oct 02 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Description description

Environment
Workfront

Issue/Symptoms
An incorrect request error is present when attempting to establish a connection between Workfront and Jira when there is no valid API key set in Workfront for the user.

Resolution resolution

Steps to resolve:

  1. Log in to the Workfront, you want to establish the connection with as a user.

  2. Navigate to the Setup.

    • Go to System > Customer Info in the Workfront.
    • Check if an API key is present in the API Key Settings section.

  3. If an API key is not present:

    • Set an expiration date and click Generate.

  4. If an API key is already present:

    • Verify the length of the time set before the key will expire and click Reset.

  5. Go to Jira and try reconnecting to the Workfront.

Relevant Links:

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