SCM-120008 Cannot find key values for element ‘Event’

Last update: Mon Oct 02 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Description description

Environment

Adobe Campaign Classic v7

Issue/Symptoms

A workflow was failed with the error:
SCM-120008 Cannot find key values for element 'Event' (document with schema 'workflow', name 'WKFxxxx' and description 'xxxxxxxxxxxxxxxxxxxxxxx')

Resolution resolution

In this case, the starting order of the workflows was the opposite of the order on failing ones.

Due to that, the workflow WKFxxxx was expecting an Event that should have been generated by the WKFyyyy workflow.

Change the starting order to WKFyyyy, followed by WKFxxxx.

Cause

There was no synchronization between the two workflows.
The Event for the WKFxxxx workflow should be generated by the WKFyyyy workflow.
But the WKFyyyy workflow was failing since it was not able to find the workflow Import_RegistrationInitiative_U (WKFxxxx) started.

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