AEM: Collecting status information for troubleshooting in Web Console

Last update: 2023-04-11

Description

The status menu of Web Console contains various information for troubleshooting, such as OSGi bundles, configurations, and system properties.
This article lists typical items to be checked and explains how to collect them.

Environment
Adobe Experience Manager (AEM) 6.5

Resolution

Step 1. Navigate to Web Console (http://localhost:4502/system/console) » Status.
            The Status menu has items that will show the instance’s status.

Step 2. Navigate to each item.

  • Bundlelist : Bundle list and status
  • Bundles : Details of bundles
  • Configurations : OSGi configuration
  • Product Information : AEM Version, Service Pack and License
  • System Properties : Java System Properties
  • OSGi Installer : Location and status of OSGi configuration
  • Uploaded Packages : Package List
  • Oak Index Definitions : Index definition
  • Oak Index Stats : Index status
  • Topology Management : Sling ID and Cluster ID

Step 3. Click Download As Zip, and save the downloaded zip file.

Step 4. Verify that the zip file contains the correct information.

Here are the curl commands that perform the same thing:

$ curl -u admin:password -o status-Bundlelist.zip        http://localhost:4502/system/console/status-Bundlelist.zip
$ curl -u admin:password -o status-Bundles.zip           http://localhost:4502/system/console/status-Bundles.zip
$ curl -u admin:password -o status-Configurations.zip    http://localhost:4502/system/console/status-Configurations.zip
$ curl -u admin:password -o status-productinfo.zip       http://localhost:4502/system/console/status-productinfo.zip
$ curl -u admin:password -o status-System-Properties.zip http://localhost:4502/system/console/status-System%20Properties.zip
$ curl -u admin:password -o status-osgi-installer.zip    http://localhost:4502/system/console/status-osgi-installer.zip
$ curl -u admin:password -o status-uploaded-packages.zip http://localhost:4502/system/console/status-uploaded-packages.zip
$ curl -u admin:password -o status-oak-index-defn.zip    http://localhost:4502/system/console/status-oak-index-defn.zip
$ curl -u admin:password -o status-oak-index-stats.zip   http://localhost:4502/system/console/status-oak-index-stats.zip
$ curl -u admin:password -o status-topology.zip          http://localhost:4502/system/console/status-topology.zip

On this page