Adobe Audience Manager does not support opt-in after opt-out

Last update: 2023-04-11

Description

Environment

  • Adobe Audience Manager (AAM)

Issue/Symptoms
Audience Manager does not support opt-in after opt-out.

Resolution

Once your end users opt-out of AAM they cannot opt back in.  There is no planned fix for this given how rare the opt-back-in use case is. To learn more about the Opt-in Service, see Setting up Opt-in Service in the Identify Service Guide.

On this page