Adobe Journey Optimizer: opt-ins not on landing page

Last update: 2023-02-17

Description

When configuring opt-out using Landing pages, the opt-outs cannot be seen when looking at the profile or when querying the profile via API.

Resolution

If the merge method for your default Adobe Experience Platform Profiles merge policy is Dataset precedence, make sure to enable the AJO Consent Service Dataset and to prioritize it in the merge policy.

Cause
This happens when the default merge policy in the subscription is of type Dataset precedence and the dataset AJO Consent Service Dataset is not included in the merge policy.

On this page