Environment
Adobe Experience Manager
Dynamic Media Classic
Issue/Symptoms
This article explains how to investigate the issue when you are unable to connect to the FTP/SFTP server to upload image(s) to Dynamic Media Classic.
Check from both the client perspective and the service perspective.
Client perspective
Check credentials and network status to narrow down the issue:
Try a different FTP/SFTP client
Confirm the user and password used for the connection
Try to connect without a VPN or Proxy
Try accessing with another PC
Service perspective
Check if there is a service outage or maintenance activity on Adobe System Status.
Adobe System Status (https://status.adobe.com/)
Experience Cloud » Adobe Experience Manager » Dynamic Media
If there is ongoing maintenance, try again after a while.