Garbled characters in Analytics Data Feed

Last update: 2023-09-27

Description

Environment

Adobe Analytics

Issue/Symptoms

Garbled characters might be seen in Analytics Data Feed. For example, répéteur is shown as répéteurhülle is shown as hülle, etc. This use case is limited to Data Feeds and is not applicable to Analysis Workspace or API output.

Resolution

Data Feed does not apply any encoding to the data. It simply takes the raw data, does very simple filtering and passes the data along in its raw form. The raw data from Data Feeds makes no attempt to change the encoding. The data seen in Data Feeds is as it is passed from the implementation.

Encoding can, however, be applied when reading the data to see the correct characters. For example, to read répéteur as répéteur, Latin-1 encoding can be applied when reading the raw data file.

Follow these steps to apply Latin-1 encoding:

  1. Save the file in CSV format.
  2. Open the file in a text editor.
  3. Save the file and choose encoding as “ANSI”.
  4. Open the saved file to see the correct Latin encoded characters.

On this page