“ImportSharedAudience” Workflow is getting failed| Campaign Classic


Issue :


An error occurred on the workflow instance Import audiences from the Adobe Experience Cloud (importSharedAudience) while processing the task Load IDs and segments (fileImport) .

Error: Too many columns :



To resolve this issue, review the segment data,  there are multiple segment IDs with comma-separated values.

There should be one segment ID for each Operator ID. When the data extraction is performed, IT uses a comma (Sometimes space as well) as the separator and 1 comma means 2 columns. There is no issue on camping’s end.

The issue is with the Customer id as it has an extra space in it, to resolve this issue fix the extra spaces.

On this page