“ImportSharedAudience” Workflow is getting failed| Campaign Classic

Description

Issue :

 

An error occurred on the workflow instance Import audiences from the Adobe Experience Cloud (importSharedAudience) while processing the task Load IDs and segments (fileImport) .


Error: Too many columns :


 

Resolution

To resolve this issue, review the segment data,  there are multiple segment IDs with comma-separated values.

There should be one segment ID for each Operator ID. When the data extraction is performed, IT uses a comma (Sometimes space as well) as the separator and 1 comma means 2 columns. There is no issue on camping’s end.

The issue is with the Customer id as it has an extra space in it, to resolve this issue fix the extra spaces.

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