Managing incoming SMS Keywords

Last update: 2023-01-13

Description

Environment

  • Campaign
  • Campaign Standard

Issues/Symptoms
Automatic Reply sent to MO in the External Account of SMS does not work with multiple keywords.

Resolution

The ‘Automatic Reply sent to MO’ has a keyword that the recipients can send to get an auto-reply. The keyword should be a single word. Multiple words with spaces are not allowed. The keyword is only supposed to contain A-Z / 0-9 at the moment. So avoid using spaces or tabs or special characters.

Cause:  The OOTB Feature

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