[ACS] Managing incoming SMS Keywords

Description

Issue Description:


Automatic Reply sent to MO in the External Account of SMS does not work with multiple keywords

Resolution

Objective: To set up an external SMS account in ACS with ‘Automatic Reply sent to MO.’

Environment: Adobe Campaign Standard

Cause:  OOTB Feature

Resolution:

The ‘Automatic Reply sent to MO’ has a keyword that the recipients can send to get an auto-reply. The keyword should be a single word. Multiple words with spaces are not allowed. The keyword is only supposed to contain A-Z / 0-9 at the moment. So avoid giving space or tabs or special characters.

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