Facendo clic sul collegamento di approvazione nell’e-mail compare un errore

Descrizione

Ambiente

  • Campaign Classic
  • Campaign Classic v7

Problemi/Sintomi
 
Puoi visualizzare il seguente errore quando fai clic sul collegamento di approvazione nell’e-mail.

Si è verificato un errore tecnico:

Istruzione SQL WDB-20001 'SELECT W0.iWorkflowId, W0.sInternalName, W0.sLabel, W0.sDesc, W0.iCreatedById, W0.iModifiedById, W0.tsCreated, W0.tsLastModified, W0.iSupervisorsId, W0.sTimezone, W0.iInProcess, W0.iHistory, W0.iOnError, W0.iErrorLimit, W0.iBuiltIn, W0.iIsModel, W0.sForm, W0.iFolderId, W0.iFolderProcessId, W0.tsLastStart, W0.W0 tsNextProcessing, W0.sNextProcessingAfn, W0.sNextProcessingHost, W0.iStatus, W0.iProduction, W0.iFailed, W0.iUnlockedCount, W0.iState, W0.tsProcess, W0.iProcessId, W0.sHostname, W0.iPort, W .iOperationId, W0.iStartState, caso in cui W0.iStartState = 1 e W0.iForecast = 0 e (W0.iState = 0 o W0.iState = 20), quindi 1 altro caso in cui W0.iStartState = 1 e W0.iForecast = 1 e (W0.iState = 0 o W0.i0.i Stato = 20) poi 2 altro fine W0.iState, W0.iPriority, W0.iForecast, W0.sLogin, W0.iRoutingOperationId, W0.iAggregateId, W0.iOrder, W0.tsExpiration, W0.iRecurrentMdl, W0.iCurrentOrder Id, W0.mData, W0.mVisualState DA XtkWorkflow W0 WHERE ((W0.iFolderId IN (SELECT xr.iFolderId DA XtkRights xr WHERE xr.iOperatorId IN (XXXX, XXXX, XXXX, XXXX)) O W0.iFolderId=0)) E (((W0.i0.i Impossibile eseguire FolderId IN (SELECT xr.iFolderId FROM XtkRights xr WHERE xr.iOperatorId IN (XXXX, XXXX, XXXX)) O W0.iFolderId=0)) E ((W0.iWorkflowId = :#(1)#))'.

Param(0)=50302570

WDB-200011 Il record del database richiesto non esiste.

Impossibile caricare il documento di tipo 'xtk:workflow' che soddisfa la condizione '(/@id%20=%20XXXX?lang=it)'.

Errore durante la chiamata del metodo SOAP 'GetValidationParameters' del servizio 'xtk:workflow'):'SOP-330011 Errore durante l'esecuzione del metodo 'GetValidationParameters' del servizio 'xtk:workflow'.

Codice: 'SOAP-ENV:Server'

com.neolane.fwk.core.NlException: Errore durante la chiamata del metodo SOAP 'GetValidationParameters' del servizio 'xtk:workflow'):'SOP-330011 Errore durante l'esecuzione del metodo 'GetValidationParameters' del servizio 'xtk:workflow'.

Codice: 'SOAP-ENV:Server'

at com.neolane.fwk.soap.SoapMethodCall.execute(SoapMethodCall.java:840)

at com.neolane.fwk.xtk.JSPContext.executeSOAPCall(JSPContext.java:820)

su org.apache.jsp.validateTask_jsp._jspService(validateTask_jsp.java:176)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)

at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:439)

at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)

at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at com.neolane.jssp.HttpHeaderFilter.doFilter(HttpHeaderFilter.java:102)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1115)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)

in org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:748)

Risoluzione

Gli operatori devono avere accesso alla cartella dei flussi di lavoro Campaign in Amministrazione - Produzione - Oggetti.

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