How to resolve host name which could not be resolved under ‘Shared Audiences Import Workflow’

Last update: 2024-02-20

Learn how to resolve host name which could not be resolved under 'Shared Audiences Import Workflow using these steps.

Description

A Shared Audiences Import Workflow has been to import data from AAM (Adobe Audience Manager). It fails with the error Couldn't resolve hostname when it is run.

Resolution

Try the following steps to resolve the issue

  1. Log in to the instance and click Adobe Campaign Power Button.
  2. Click on Administration > Application settings > External accounts.
  3. Search for the Import Shared Audience External account.
  4. Click on it to display it’s configuration.
  5. Update configuration and remove AWS Region. Also Uncheck*‘keep files in S3 encrypted’* and save the changes made.
  6. Go back to  the Application settings under Administration and click on Workflow. 
  7. Search for the Import Shared Audience Technical Workflow.
  8. Open it and the select the restart option.
  9. Finally check the log and tasks.

The result should be OK -  Note that one may get a “No file to transfer found” error if there is no file to import from the remote host. However, the original issue “could not resolve hostname” is fixed.

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