“SCM-120008 Cannot find key values” in workflow

Description

Environment

• Campaign Standard

Issues/Symptoms
The workflow is corrupted.

Error is obtained when you try to conduct any operation on the workflow, whether executing it or changing its label.

None of the changes are applied, and the error shows when trying to make any changes. This prevents any use or modification of the workflow in question.

The error is shown below:

RST-360011 An error has occurred. Please get in touch with the administrator.

SCM-120008 Can not find key values ​​for element_name element (‘original’ schema document, ‘wkf_id’ name, and ‘wkf_label’ description)

Resolution

The workflow needs to be recreated entirely, either from scratch or by copy-pasting the full content of the workflow in a new one.

Note - Duplicating doesn’t fix the issue.