Email with tracked URL not sending
Description description
Environment
- Campaign Classic
- Campaign
- Campaign Classic v7
- Campaign v8
Issues/Symptoms
- Deliveries are blocked after analysis, when the tracking data is communicated to the Tracking server. the communication of tracking data to the Tracking server
- Deliveries without tracking activated are working
Errors seen in delivery Audit:
Uploading tracking information on server '10.30.74.xxx'...
RED-520025 Communication failed with tracking server 'http://10.30.167.xxx'. Please check that the server is started and check if the connection parameters defined in the deployment wizard (or directly in the options), are correct.
RED-520005 Wrong configuration of remote redirection server. Please check the server configuration.
Uploading tracking information on server '10.30.167.xxx'...
DLV-490119 Analysis completed in 0s with warnings (1 message(s) waiting).
Note: Internal tracking server in deployment wizard are 10.30.167.xxx, 10.30.74.xxx
Resolution resolution
If Adobe hosts your instance, raise a ticket for support to inspect the tracking configuration and re-register the tracking if needed. Once needful has been done, verify by sending an email with the tracked URLs.
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3d58f420-19b5-47a0-a122-5c9dab55ec7f