Email with tracked URL not sending

Description

Description

  • Deliveries are blocked after analysis, during the communication of tracking data to the Tracking server

  • Deliveries without tracking activated are working

Error in delivery Audit:

  • Uploading tracking information on server ‘10.30.74.xxx’…
  • RED-520025 Communication failed with tracking server ‘http://10.30.167.xxx’. Please check that the server is started and check if the connection parameters defined in the deployment wizard (or directly in the options), are correct.
  • RED-520005 Wrong configuration of remote redirection server. Please check the server configuration.
  • Uploading tracking information on server ‘10.30.167.xxx’…
  • DLV-490119 Analysis completed in 0s with warnings (1 message(s) waiting).

Note: Internal tracking server in deployement wizard are 10.30.167.xxx, 10.30.74.xxx

Resolution

Solution
If Adobe hosts your instance, Raise a ticket for support to inspect the tracking configuration and re-register the tracking if needed. Once needful has been done, Verify by sending an email with tracked URLs.

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