Troubleshooting when unable to log in to Experience Cloud

Description

Unable to log in to Experience Cloud or use an Experience Cloud product such as Adobe Analytics, Adobe Target, etc.

Resolution

Please check and try the following.

Product availability
Check the Adobe Status page to see if any maintenance is being performed or if there is a problem.

Browser

  • Update your browser to the latest version.
  • Delete your browser’s cookies and cache.
  • Disable browser extensions such as ad blockers.
  • Use a private/incognito window.
  • Use a different browser.

Account

  • If you are prompted to choose between a “Personal account” and a “Company or School account” after entering your email address when logging in, select the other one you have not already chosen.
  • If you are a member of more than one organization, select the appropriate organization after you log in to Experience Cloud.
  • Check with your account administrator to make sure the product is available for you.

Network

  • Connect to a different network (e.g., using tethering).

If you still see the problem, please contact your support representative with your email address in question and details of the problem, including error messages.

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