Primetime - Adobe Access streaming in Chrome unsandbox gives “Access denied” error in Flash

Description


Environment

  • Adobe Access stream in Google Chrome browser
  • Chrome sandbox mode
  • Chrome pops up security banner for Flash access
  • User clicks “Deny” on security banner

Issue Symptoms

  • DRM Error: 3321: i15nFailed
  • DRM Error: 3368: UserSettingsNoAccess

Resolution

Cause

Before playing protected content, Flash performs some operations that cannot be performed from within Chrome’s Sandbox. Trying to perform operations outside the sandbox triggers Chrome to present the info bar. It’s necessary to click Allow to proceed.

If you denied the security question, then it could be necessary to refresh the browser or allow access using the following steps in Chrome.
Click Allow
Steps to resolve

Go to Google Chrome, Options menu at top right of the screen
Click the options menu
Click Settings.
Click Settings
In the Settings panel, explore advanced settings and choose Privacy Content Setting.
Settings panel
Make sure that Allow is selected for Behavior. Click OK.
Click OKRefresh the browser.


 

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